Retail Sales Expert with Excellent Customer Service Skills

6 days ago


Rochester, New York, United States Wireless Vision Full time
Unlock Your Potential as a Retail Sales Representative

We are seeking highly motivated and customer-focused individuals to join our team as Retail Sales Representatives.

About the Role:

  • This is a Part-Time position offering flexible scheduling availability, ideal for students or individuals looking for part-time work.
  • As a Retail Sales Representative, you will be responsible for providing exceptional customer service, meeting sales targets, and promoting the T-Mobile brand.
  • You will work closely with the store team to achieve both personal and company goals.

Your Key Responsibilities:

  1. Provide outstanding customer service, ensuring customers feel valued and satisfied with their experience.
  2. Exceed monthly revenue goals by acquiring new customers, upselling existing accounts, and maintaining high-quality metrics.
  3. Participate in marketing efforts to drive new business, including community outreach, promotional activities, and brand promotion within and outside the store.
  4. Assist with all retail functions, adhering to Wireless Vision policies and procedures.
  5. Collaborate with management to ensure seamless store operations, including cash handling, inventory management, and customer transactions.
  6. Maintain accurate records and complete paperwork according to company standards.
  7. Contribute to a positive team environment by sharing customer feedback and best practices.
  8. Ensure the store's appearance, back room, restrooms, and individual workspace meet retail standards.
  9. Deliver exceptional service activations, changes, and bill payments, respond to billing inquiries, sell accessories, and process price plan changes and upgrades.
  10. Build customer confidence by creating a comfortable and hassle-free experience that meets their needs.
  11. Engage in service selling and provide customers with the right technology solutions.
  12. Perform other tasks and duties as assigned by management.

What We're Looking For:

  • A minimum of 6 months of experience in retail or a related field with a strong customer focus.
  • A professional, energetic, and positive attitude.
  • Excellent written and verbal communication skills.
  • Flexibility in scheduling.
  • A high school diploma or equivalent.
  • Bilingualism is a plus in certain locations.
  • The ability to stand for long periods (up to 9 hours) on the sales floor.
  • The ability to move and/or lift up to 25 pounds.

What We Offer:

  • A competitive paid time-off program.
  • Medical, dental, and vision benefits.
  • A 401(k) match.
  • Phone service discounts.
  • Development and growth opportunities.

Wireless Vision is an Equal Employment Opportunity Employer and a Drug-Free Workplace.



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