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Property Operations Manager

2 months ago

Portland, Oregon, United States BRIDGE Housing Property Management Full time
Job Overview

Summary

The Property Operations Manager is tasked with the comprehensive oversight of the property, ensuring effective daily management that encompasses both physical maintenance and administrative responsibilities. This role is crucial in fostering positive relationships with residents while adhering to all relevant regulations and standards. The ideal candidate will possess strong leadership abilities and a deep understanding of diverse community needs. This position requires independent judgment to appropriately delegate tasks and manage the property effectively.

The Property Operations Manager is expected to uphold BRIDGE Housing Property Management's commitment to excellence in service and professionalism, creating a safe and well-maintained living environment for residents. Additionally, this role involves supervising staff to ensure responsiveness to resident needs and promoting resident engagement and retention.

An on-site apartment unit may be included with this position.

Key Responsibilities

  • Assess potential residents to verify compliance with local, state, and federal eligibility requirements.
  • Independently organize and lead community meetings and resident activities.
  • Manage rent collection processes and issue late notices as necessary.
  • Ensure adherence to procedures for applicant certification and annual resident re-certification.
  • Oversee the functionality of property management software systems.
  • Prepare and analyze weekly and monthly compliance reports.
  • Maintain organized filing systems for residents, maintenance, and vendors.
  • Keep track of office and maintenance supplies.
  • Supervise both maintenance and office personnel.
  • Oversee contractor and vendor services, including invoice approvals.
  • Conduct annual inspections of units and ensure compliance with regulatory standards.
  • Deliver exceptional customer service to residents and vendors, ensuring all staff do the same.
  • Participate in annual training to maintain compliance with the Fair Housing Act and affordable housing regulations.
  • Utilize independent judgment to manage after-hours emergencies.
  • Collaborate with onsite teams and local organizations to enhance resident services.
  • Execute additional projects as assigned.

Qualifications

  • Experience in managing low-income or affordable housing properties, demonstrating the ability to assess compliance independently.
  • Strong communication and interpersonal skills for effective resident and staff management.
  • Proficient in computer applications, including MS Word, Outlook, and Excel; familiarity with Yardi is advantageous.
  • Excellent organizational skills with a keen attention to detail and the ability to manage a team.
  • Able to work autonomously, prioritize tasks, and meet multiple deadlines.
  • Possession of a valid driver's license and necessary insurance.

Physical Requirements

  • Capable of walking 1000 feet across varied terrain without difficulty.
  • Able to lift up to 25 pounds from a standing position.
  • Competent in lifting objects overhead and returning them to their original position.
  • Ability to sit at a desk for extended periods.

Preferred Qualifications

  • Experience in supportive housing property management for properties with such components.
  • Certification in Residential Apartment Management.
  • Knowledge of HUD, HOME, state affordable housing programs, and tax credit regulations.
  • Familiarity with property maintenance and upkeep requirements.
  • Bilingual capabilities are a plus.

BRIDGE Housing is an Equal Opportunity Employer dedicated to creating an inclusive environment for our diverse workforce. We do not discriminate based on race, religion, color, national origin, gender identity, sexual orientation, age, marital status, veteran status, or disability. We will consider qualified applicants with arrest and conviction records.