Car Care Center Support Specialist
4 days ago
Estimated Salary:$55,000 - $75,000 per year
About the JobWe are seeking a detail-oriented and customer-focused Car Care Center Support Specialist to join our team at Meineke Car Care. As a Support Specialist, you will be responsible for providing exceptional customer service, coordinating center activities, and ensuring the smooth operation of our facility.
Key Responsibilities:
- Deliver outstanding customer service by greeting customers warmly, understanding their needs, and providing solutions to their vehicle concerns.
- Coordinate center activities, including scheduling appointments, managing customer callbacks, and maintaining accurate records.
- Assist the Service Advisor team in communicating with customers, explaining inspection results, repair options, and estimated costs in a clear and concise manner.
- Manage daily customer callback process to ensure calls are being made and appointments are being set.
- Work closely with the center team to ensure seamless communication and coordination with customers.
Requirements:
- 2+ years of experience in sales/customer service with a proven track record of delivering excellent customer service and meeting sales targets.
- Excellent people, phone, and communication skills, with the ability to think creatively when dealing with customers.
- Experience working with point-of-sale software or complex Windows software, with a strong understanding of inventory management and cash handling procedures.
- Ability to multi-task, prioritize tasks, and work effectively in a fast-paced environment.
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