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Customer Service Representative

2 months ago


Manhattan, Kansas, United States Rentokil North America Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Cultivate and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
    • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Use Technology to Enhance Customer Experience
    • Utilize our computerized system to track customer interactions, gather information, and troubleshoot issues.
    • Stay up-to-date with the latest technology and tools to ensure seamless customer service.
  • Process Orders and Prepare Correspondence
    • Process customer orders and prepare general correspondence to ensure timely and accurate communication.
    • Coordinate with other functions as required to ensure seamless customer service.
  • Communicate with Branch Personnel
    • Communicate with branch personnel to resolve service and scheduling issues.
    • Collaborate with team members to ensure customer needs are met and exceeded.
  • Initiate Outbound Customer Service Calls
    • Initiate outbound customer service calls for various campaigns to ensure customer engagement and satisfaction.
    • Develop and implement effective call scripts to ensure consistent customer service.
  • Handle Technical Support
    • Handle technical support calls and resolve issues in a timely and professional manner.
    • Stay up-to-date with the latest technical knowledge and tools to ensure seamless customer service.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • 1-2 years of clerical or customer service experience preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.
    • Basic knowledge of Microsoft Word, Excel, and Windows preferred.
    • Ability to type 25 wpm preferred.
    • Good problem-solving skills and ability to work independently.
  • Work Environment
    • Ability to work in a remote environment with a private home office or workspace.
    • Ability to work flexible schedule, including weekends and holidays.
Why Choose Us?

Rentokil North America is a world-class company that rewards high performance and promotes from within. We offer competitive pay and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and paid time off. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.