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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Rentokil North America. As a key member of our customer service team, you will be responsible for providing exceptional service to our residential customers, handling customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Cultivate and Maintain Customer Relationships
- Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Use Technology to Enhance Customer Experience
- Utilize our computerized system to track customer interactions, gather information, and troubleshoot issues.
- Stay up-to-date with the latest technology and tools to ensure seamless customer service.
- Process Orders and Prepare Correspondence
- Process customer orders and prepare general correspondence to ensure timely and accurate communication.
- Coordinate with other functions as required to ensure seamless customer service.
- Communicate with Branch Personnel
- Communicate with branch personnel to resolve service and scheduling issues.
- Collaborate with team members to ensure customer needs are met and exceeded.
- Initiate Outbound Customer Service Calls
- Initiate outbound customer service calls for various campaigns to ensure customer engagement and satisfaction.
- Develop and implement effective call scripts to ensure consistent customer service.
- Handle Technical Support
- Handle technical support calls and resolve issues in a timely and professional manner.
- Stay up-to-date with the latest technical knowledge and tools to ensure seamless customer service.
- Education and Experience
- High school diploma or equivalent required.
- 1-2 years of clerical or customer service experience preferred.
- Skills and Abilities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic knowledge of Microsoft Word, Excel, and Windows preferred.
- Ability to type 25 wpm preferred.
- Good problem-solving skills and ability to work independently.
- Work Environment
- Ability to work in a remote environment with a private home office or workspace.
- Ability to work flexible schedule, including weekends and holidays.
Rentokil North America is a world-class company that rewards high performance and promotes from within. We offer competitive pay and a comprehensive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, and paid time off. We are committed to providing a positive and inclusive work environment that supports the growth and development of our employees.