Customer Service Representative

4 weeks ago


Vienna, West Virginia, United States Michaels Stores Full time
Job Summary

As a Customer Service Representative at Michaels Stores, you will be responsible for delivering exceptional customer experiences, ensuring a fast and friendly checkout process, and maintaining a well-organized store environment.

Key Responsibilities
  • Provide friendly and attentive customer service, helping customers find products and resolve issues.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling standards.
  • Participate in visual merchandising and store recovery, ensuring a visually appealing store environment.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company policies.
  • Engage with customers, promoting commitment to the organization's vision and values.

Requirements
  • Retail and/or customer service experience preferred.
  • Ability to remain standing for long periods, move throughout the store, and lift heavy boxes.
  • Physical stamina to perform tasks such as bending, lifting, and reaching.

Work Environment
  • Public retail store setting with climate-controlled areas and some outdoor work.
  • Frame shop with glass cutter and heat press.

Benefits
  • Opportunities for personal and professional growth.
  • Comprehensive benefits package, including medical, dental, and vision insurance.
  • 401(k) retirement plan with company match.

Equal Opportunity Employer
  • Michaels Stores is an Equal Opportunity Employer, committed to diversity and inclusion.
  • We strive to create a welcoming environment for all employees and customers.


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