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Administrative Support Specialist

2 months ago

Washington, Washington, D.C., United States One Medical Full time
About Us

One Medical is a healthcare organization that provides high-quality, patient-centered care to individuals and families. Our mission is to transform the healthcare experience by making it more accessible, affordable, and enjoyable.

The Opportunity

We are seeking a highly skilled and compassionate Administrative Support Specialist to join our team. As a key member of our office staff, you will be responsible for providing exceptional patient care and support to our patients and team members.

Key Responsibilities:
  • Provide impeccable customer service to patients and team members, ensuring a positive and seamless experience.
  • Manage patient intake, same-day scheduling, and follow-up scheduling to ensure efficient and effective care.
  • Assist with billing and insurance-related tasks, ensuring accurate and timely processing.
  • Monitor patient feedback and assist with outreach as needed to ensure high levels of patient satisfaction.
  • Perform front-of-house duties, including check-in/check-out, insurance verification, and printing/paperwork tasks.
  • Contribute to team development through rounding, attending team huddles, and participating in team problem-solving.
  • Master our technology suite, including Slack, G-suite, Zoom, and our Electronic Medical Record System, to interact with team members and patients and complete daily work.
  • Perform opening and closing duties, including maintaining the look and feel of patient and employee-facing spaces, restocking supplies, and organization.
Requirements:
  • At least 1 year of experience in high-touch customer or patient-facing roles.
  • Strong written and verbal communication skills.
  • Experience working on collaborative, diverse, and feedback-driven multi-disciplinary teams.
  • A proven track record of persisting through change, demonstrating a forward-thinking perspective when under pressure, and consistently stepping up to take action on challenges.
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Benefits:

We offer a comprehensive benefits package designed to support your health and wellness, including:

  • Paid sabbatical for every five years of service.
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues.
  • Competitive Medical, Dental, and Vision plans.
  • Free One Medical memberships for yourself, your friends, and family.
  • Pre-Tax commuter benefits.
  • PTO cash outs - Option to cash out up to 40 accrued hours per year.
  • Competitive salary: the base pay for this position is $21.50 per hour based on a full-time schedule.
Protecting Your Future:

We offer a range of benefits to support your future, including:

  • 401K match.
  • Opportunity to participate in company equity programs.
  • Credit towards emergency childcare.
  • Extra contributions toward maternity and paternity leave.
  • Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance.
  • Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance.