Customer Experience Associate

7 hours ago


Martinsburg, West Virginia, United States WEIS LLC Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Experience Coordinator to join our team at WEIS LLC. As a key member of our front-end team, you will be responsible for delivering exceptional customer service, ensuring a seamless shopping experience, and maintaining a clean and organized store environment.

Key Responsibilities:
  • Direct and manage the flow of customers through the front end, ensuring efficient and effective service.
  • Monitor and maintain a high level of customer satisfaction, responding promptly to customer inquiries and concerns.
  • Enforce security and cash control procedures to prevent losses and maintain accurate cash handling.
  • Provide feedback and coaching to cashiers and lot attendants to improve performance and productivity.
  • Participate in training and retraining programs to ensure high levels of customer service and store knowledge.
  • Maintain accurate records and reports, including cash handling and customer interactions.
  • Assist with opening and closing procedures, including cash handling and security checks.
Requirements:
  • High school diploma or equivalent required.
  • No prior experience necessary, but a positive attitude and willingness to learn are essential.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and interpersonal skills.
  • Ability to maintain confidentiality and handle sensitive information.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • A commitment to diversity, equity, and inclusion.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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