Regional Support Specialist

2 weeks ago

Lake Havasu City, Arizona, United States Anywhere Real Estate Full time

The Regional Support Specialist plays a critical role in driving the success of our key principle of helping our agents live exceptional lives. This position provides critical administrative, operational, and customer service support to our Coldwell Banker Real Estate branch offices, leaders, and agents.

Key Responsibilities Office Organization
  • Ensure all office items remain in working order in collaboration with facilities and IT partners.
  • Stock and organize office supplies, distribute mail, and greet agents/customers as needed.
Agent Support
  • Provide white-glove service for agents and clients visiting our offices, promoting the teams available to support them in their business.
  • Support agents with technology, process, or operationally related questions.
  • Promote a friendly, inclusive office culture that reinforces our agent value proposition.
  • Work with the Agent Onboarding Team as needed to support the agent onboarding process.
Transaction Support
  • Ensure our agents' transactions are efficiently and accurately processed, with timely commission payments and adjustments avoided.
  • Scan physical checks as needed and serve as a point of contact for following up on missing documentation or transactional issues.
  • Database entry and updates – MLS, Transaction Manager.
  • Ensure our agents' transactions are complete for compliance, commission payments are timely, and adjustments are avoided.
  • Systems review of Trident and transaction manager, issue resolutions submitted through OnBase.
Branch Leader Support
  • Support Branch Managers as needed with maintaining office promotional items, sales meetings, new agent orientations, and supporting office culture.
Requirements
  • 1 or more years of customer service experience preferred; prior Real Estate office experience preferred.
  • Strong written and verbal communication skills.
  • Technologically proficient in all areas, including familiarity with various operating systems on PCs and Macs and ability to navigate computer software.
  • Proficiency with Microsoft Office.
  • Ability to communicate effectively with different audiences, including agents, branch managers, and operational support teams.
  • Customer-focused, delivery-oriented, ability to multi-task.
  • Willingness to be 'nimble' and adjust priorities as needed.
  • Ability to travel to additional offices in the region on an as-needed basis.

At Anywhere Real Estate, diversity fuels success – for our company, for our employees, and for our industry. We strive to be a top destination for diverse talent, committed to creating a culture of belonging that empowers everyone's next move. We pursue talent – strategic thinkers who are eager to always find a better way, relentlessly focus on talent, obsess about growth, and achieve exceptional results. We value diversity – respecting backgrounds, cultures, perspectives, and beliefs. We develop our diverse talent base – through increasing representation in executive key leadership roles with actions including mentorship programs and partnerships with real estate associations that promote diversity and inclusion.

We are committed to creating a culture of belonging that empowers everyone's next move. Our company has been recognized as one of the World's Most Ethical Companies since 2011, a Great Place to Work since 2019, and a Fortune America's Most Innovative Company. We are honored by Forbes as one of the World's Best Employers for Diversity and Top Female Friendly Companies.

We hope you'll join us in our mission to empower everyone's next move.

EEO Statement: EOE including disability/veteran

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