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Market Operations Leader

2 months ago

Orlando Florida, United States Red Lobster Full time

Job Summary:

The Director of Operations will serve as the market leader for approximately 8-10 Operating Company restaurants within a division. Reporting to a Vice President of Operations, the Director of Operations ensures that restaurant leadership teams within the market execute at an optimal level in order to drive profitable Same-Restaurant-Sales and Guest Count growth.

Key Responsibilities:

  • Ensure 100% compliance to the Operating Company's HR, Finance, and other functional standards and processes.
  • Coach and develop General Managers, coaching and developing high-potential Restaurant Managers, and contributing to the identification, development, retention, and promotion of high-potential, diverse talent within a market.
  • Experience leading a team of Restaurant Managers and creating accountability for performance including increased sales, high levels of guest and employee satisfaction, and consistent compliance of standards.
  • Support new restaurant growth and coach new restaurant management teams.
  • Execute business plans for profitable Guest Count and Same-Restaurant-Sales growth within a market.
  • Deliver Operations Excellence.
  • Hold crucial conversations with leadership teams about guest service and employee experiences.
  • Coach and provide feedback to developing leaders.
  • Monitor trends and make adjustments to operations as required.

Requirements:

  • Demonstrated strength in identifying and developing high potential leaders and building a diverse bench to support business growth.
  • Successful operation of a high volume unit that operates with operational excellence and high levels of guest and employee satisfaction.
  • Multi-unit operational skills at the restaurant level.
  • Demonstrated strength in identifying and building a diverse team; and coaching and developing managers.
  • Bachelor's degree preferred.