Service Advisor

2 weeks ago


Saugus, Massachusetts, United States Thermo King Northeast Full time
Service Advisor Job Description

Thermo King Northeast is seeking a highly skilled Service Advisor to join our team at our location in Saugus, MA. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their transport temperature control systems.

Key Responsibilities:
  • Provide exceptional customer service and support to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Coordinate with our service team to ensure that customer work is completed efficiently and effectively, keeping customers informed of work progress and estimated completion dates.
  • Generate repair orders and write job estimates, working closely with our service manager to schedule jobs for our technicians.
  • Maintain a clean and safe work environment, adhering to all safety protocols and procedures.
Requirements:
  • 2 years' experience in a service adviser/service writer role in a mechanical shop.
  • Estimate writing experience and strong communication skills, both verbal and written.
  • Good computer, Microsoft Outlook, and internet skills, with experience with Procede a plus.
  • Strong work ethic and a commitment to work extra hours as needed.
  • Valid driver's license.
What We Offer:
  • A family-oriented culture and team environment.
  • Promotion opportunities - we promote from within.
  • Medical and dental insurance.
  • Life insurance.
  • Flexible spending account.
  • 401k plan with match.
  • Paid time off.
  • Paid holidays.
  • Uniform and boot program.
  • Paid training.
  • Certification reimbursement.
  • Factory training.

Thermo King Northeast is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment where all employees feel valued and supported.


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