Healthcare Support Specialist

3 days ago


Vergennes, Vermont, United States Medix Infusion Full time
Job Overview

We are seeking a highly skilled and dedicated Healthcare Support Specialist to join our team at Medix Infusion. In this role, you will play a critical part in ensuring seamless patient experiences from initial intake to treatment completion.

About Us

Medix Infusion is a technology-driven healthcare platform committed to enhancing patient care and access to infusion therapies. Our mission is to deliver exceptional service while maintaining a collaborative environment with our patients, vendors, and staff.

Key Responsibilities:
  • Patient Management: Coordinate and manage patient appointments, verify insurance eligibility, benefits, and coverage for infusion and medical services through phone, fax, or payer portals.
  • Scheduling: Ensure optimal scheduling with minimal delays in treatment, maintaining accurate and timely documentation in the electronic medical records (EMR) system.
  • Patient Support: Serve as the first point of contact for patients, addressing inquiries, resolving concerns, and guiding them through the infusion therapy process.
  • Authorization Management: Submit prior authorizations, handle appeal requests for denied claims, and collaborate with providers to obtain necessary documentation.
Requirements:
  • A High School Diploma or equivalent is required.
  • A minimum of 1-2 years of experience in healthcare, customer service, medical claims, billing, or scheduling is preferred but not required.
  • You should possess excellent organizational skills with the ability to prioritize multiple tasks, strong customer service skills, and a commitment to providing a positive patient experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) is essential.
Salary & Benefits:

We offer a competitive salary range of $45,000 - $60,000 per year, commensurate with experience. Additional benefits include health and life insurance, voluntary dental/vision insurance, retirement savings through a 401(k) plan, paid time off, and opportunities for professional growth and development.



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