Account Support Specialist
3 days ago
We are seeking a highly skilled Account Support Specialist to join our team at Mistica Foods LLC, a leading meat manufacturer. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our corporate customers, providing exceptional support and issue resolution.
This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. If you have a passion for delivering outstanding customer service and a strong background in B2B customer service or sales, we encourage you to apply.
Responsibilities
- Provide comprehensive support and issue resolution for our corporate customers, including major national retailers, restaurants, distributors, and other agencies.
- Handle calls from the public regarding products purchased at retailers, providing timely and accurate answers/issue resolution.
- Manage the order process from order entry to customer receipt, coordinating with internal teams to ensure orders are shipped on time/in full and handle any issues that may arise.
- Create/maintain various Excel documents to manage orders, shipments, and inventory.
- Enter POs, Advance Ship Notices, Loads, Invoices, Credit Memos, and Return Authorizations with a high level of accuracy and attention to detail.
- Research and dispute customer deductions.
- Utilize various internal and external systems, including NetSuite, Retail Link, SPS Commerce, WBSCM, and other customer systems.
- Troubleshoot system issues as they arise.
- Answer the main company phone line, routing inbound calls appropriately.
- Maintain all customer files, consumer complaint logs, and other relevant records.
- Assist with customer set up, item set up, item changes, and price changes.
- Assist with other duties as assigned.
Requirements
- Bachelor's Degree preferred but not required.
- 2+ years of B2B Customer Service or relevant experience preferred.
- Retail Link experience a plus.
- Computer proficiency (Microsoft Word and Advanced Excel) required; experience with NetSuite and online customer systems such as Retail Link strongly preferred but not required.
- Superior data entry skills, 35+ WPM with high accuracy.
- Attention to detail.
- Ability to manage multiple projects and meet deadlines.
- Strong analytical, decision-making, and problem-solving skills.
- Excellent verbal and written communication skills, with a history of high-level customer service.
- Positive attitude with the ability to remain calm under pressure.
- Proven ability to effectively work with cross-functional teams to achieve company goals.
- Experience in an industrial food setting a plus.
What We Offer
- Competitive salary: $60,000 - $80,000 per year.
- A comprehensive benefits package, including health insurance, 401(k), and paid time off.
- The opportunity to work with a dynamic and growing company in the meat manufacturing industry.
- A collaborative and supportive work environment.
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