Automotive Service Development Coordinator

4 weeks ago


National City, California, United States Dalton Toyota National City Full time

Are you passionate about delivering exceptional customer service and contributing to a strong service team? We are seeking a highly motivated and organized Service Development Coordinator to join our team at Dalton Toyota National City in National City, California.

This is a great opportunity to work with an industry leader known for its friendly and welcoming environment, exceptional customer service, and large and loyal customer base.

As a Service Development Coordinator, you will be responsible for answering incoming phone calls for the service department, setting appointments, and resolving concerns. You will also remind customers of their upcoming appointments, follow up on missed appointments, and contact customers who have not been in for some time.

We are looking for customer service representatives who are enthusiastic, honest, hard-working, organized, have great phone skills, and are committed to great customer service.

Our Service Development Coordinators' pay depends on experience and abilities. We offer a competitive hourly rate and a comprehensive benefits package, including health, vision, and dental insurance, paid manufacturer product training, and an employee assistance program.

We value the unique contributions that you can bring to our team in terms of education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation, and beliefs.

Our Service Department Overview:

Dalton Motors services Dalton Toyota National City, Dalton Subaru National City, and Dalton Hyundai National City, and is located less than 20 minutes from most areas of San Diego.

We have ongoing training for all our teams, and position-specific training by our in-house trainer. Our various departments run very smoothly in large part due to our solid processes and trained, skilled staff, many of whom have been at our dealerships for twenty years or more.

Key Responsibilities:

  • Answer incoming phone calls for the service department
  • Set/Modify customer service appointments in the dealership computer management system
  • Make outgoing calls to remind customers of their upcoming service appointment
  • Make outgoing calls to customers who may be overdue for service
  • Make outgoing calls to follow-up with customers who were recently in for service
  • Review customer service history, maintenance requirements, and check for open recalls
  • Continue to develop your skills through training and experience

Requirements:

  • Outstanding customer service skills
  • Proficient Computer Skills
  • At least two Saturdays per month required

We are an equal opportunity employer and welcome applications from diverse candidates.



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