Retail Floor Lead

4 weeks ago


Newport Beach, California, United States Vuori, Inc. Full time

Job Title: Retail Floor Lead

Job Summary:

The Retail Floor Lead at Vuori, Inc. is a key member of the store leadership team, responsible for leading the retail sales team by example and forging connections with customers. The ideal candidate will have a strong understanding of Vuori's brand values and be able to communicate them through insightful product knowledge and a happy, optimistic outlook.

Key Responsibilities:

  • Lead the retail sales team by example and supervise the retail floor
  • Encourage the team to maintain Vuori's standards in retail sales and customer experiences
  • Assist in leadership duties under the direction of the Store Manager
  • Create an unforgettable customer experience
  • Work with the sales team to ensure each customer receives the best experience possible
  • Take ownership of the sales floor and sales team to ensure customer experience is the first priority
  • Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
  • Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events
  • Be knowledgeable on what's new and what's selling well and shares with both the customer and team
  • Be the business lead the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in
  • Motivates the sales team and achieves sales goals in a team-based commission environment
  • Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
  • Leads the team in the completion of projects while keeping the focus on customer experience
  • Communicate inventory needs to support the business goal

Requirements:

  • Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day
  • Must be a leader in punctuality and attendance, adhering to scheduled shifts
  • Ability to develop relationships with customers and colleagues
  • A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Ability to quickly learn new procedures and processes
  • Strong organizational skills and follow through skills
  • Excellent communication and interpersonal skills
  • High level of ownership, accountability and initiative
  • Eager to develop new skills and responsive to feedback

Benefits:

  • Health Insurance
  • Paid Time Off
  • Employee Discount
  • 401(k)


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