Retail Floor Lead
4 weeks ago
Job Title: Retail Floor Lead
Job Summary:
The Retail Floor Lead at Vuori, Inc. is a key member of the store leadership team, responsible for leading the retail sales team by example and forging connections with customers. The ideal candidate will have a strong understanding of Vuori's brand values and be able to communicate them through insightful product knowledge and a happy, optimistic outlook.
Key Responsibilities:
- Lead the retail sales team by example and supervise the retail floor
- Encourage the team to maintain Vuori's standards in retail sales and customer experiences
- Assist in leadership duties under the direction of the Store Manager
- Create an unforgettable customer experience
- Work with the sales team to ensure each customer receives the best experience possible
- Take ownership of the sales floor and sales team to ensure customer experience is the first priority
- Prepare the fitting rooms, find sizes, and provide honest knowledgeable feedback to customers regarding merchandise style and fit
- Forge lasting relationships with customers by engaging with them about product details, new product and replenishment and invite them to upcoming events
- Be knowledgeable on what's new and what's selling well and shares with both the customer and team
- Be the business lead the team on the day to day operations of the store when the Store Manager or Assistant Store Manager is not in
- Motivates the sales team and achieves sales goals in a team-based commission environment
- Seek new product knowledge in the broader fashion landscape and active-wear specifically to serve as an expert for the customer
- Leads the team in the completion of projects while keeping the focus on customer experience
- Communicate inventory needs to support the business goal
Requirements:
- Available morning and/or evening, work 8 hour shifts, 5 days/week, available at least 1 weekend day
- Must be a leader in punctuality and attendance, adhering to scheduled shifts
- Ability to develop relationships with customers and colleagues
- A customer service expert, creates experiences and develops relationships with customers, embraces the social aspect of sales and the ability to positively and proactively handle customer concerns
- Ability to prioritize multiple tasks in a fast-paced environment
- Ability to quickly learn new procedures and processes
- Strong organizational skills and follow through skills
- Excellent communication and interpersonal skills
- High level of ownership, accountability and initiative
- Eager to develop new skills and responsive to feedback
Benefits:
- Health Insurance
- Paid Time Off
- Employee Discount
- 401(k)
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