Retail Sales Lead

9 hours ago

Solana Beach, California, United States Road Runner Sports Full time
Retail Sales Lead Job Description

About the Role:

We are seeking a highly motivated and experienced Retail Sales Lead to join our team at Road Runner Sports. As a Retail Sales Lead, you will be responsible for driving sales and customer experience in our stores.

Key Responsibilities:

  • Model and drive a WOW Customer Experience-focused selling culture
  • Provide consistent leadership and support to achieve or exceed sales and profitability goals
  • Lead by example within all areas of performance, including the WOW Experience, Fit Zone, and KPI Metrics
  • Develop, support, and retain a high-performance customer-team through consistent coaching, training, and recognition
  • Ensure a WOW customer experience, including visual execution/standards and customer engagement
  • Assess and analyze business trends utilizing all available reporting to problem solve business opportunities and take appropriate action
  • Validate and ensure execution of all omni-channel initiatives
  • Validate and ensure execution of all customer loyalty initiatives and activities
  • Assist store leadership in managing team member attendance and utilizing the labor flex tool to manage labor to the needs of the business
  • Responsible for organizing, planning, and execution of all visual merchandising in store with partnership of entire management team
  • Address and resolve employee issues and/or concerns with appropriate partnership
  • Support and maintain strong inventory management and data integrity routines
  • Support and maintain strong operational execution and compliance activities
  • Support and maintain a safe work environment through ongoing safety training
  • Consistently coach and role model the selling behaviors that support the WOW Experience and the 100% Commitments
  • Availability and flexibility to scheduling of the needs of the business, including irregular hours and evenings and weekends
  • Consistently conduct Quality Reviews (QRs)
  • Conduct new hire training for all Fit Experts, including Perfect Fit Finder
  • Prepare and conduct thorough team meetings, specifically highlighting retail initiatives and areas of focus
  • Effectively open and close the store, and lead the sales floor in absence of the Store Manager

Requirements:

  • High School diploma or equivalent required
  • Minimum of 1+ years of relevant leadership experience in a fast-paced specialty retail selling culture is preferred
  • Leadership skills, including excellent customer experience behaviors, a strong sense of urgency, attention to detail, creative problem solving, and sound decision-making skills
  • Ability to work a flexible schedule, including nights and weekends, depending upon the needs of the business
  • Ability to perform the basic functions of the job
  • Effective interpersonal communication skills in both verbal and written format
  • Must demonstrate an openness to feedback and ability to be open-minded and adaptable to changing priorities

What We Offer:

  • Earn competitive pay plus bonus potential
  • Receive out of this world training to grow your career
  • Contribute to an OUTSTANDING team as you drive in-store sales
  • Be the envy of your friends with discounts on all the latest gear and footwear
  • Enjoy free running and walking events
  • Take pride in merchandising and maintaining an immaculate workplace

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