Hotel Guest Services Associate
5 days ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our guest services team as a hotel front desk receptionist. As a key member of our team, you will be responsible for providing exceptional service to our guests, managing their account information, and ensuring they have everything they need for an enjoyable stay.
Responsibilities:
- Welcome and register guests, checking them in and out of the hotel, and provide keys and room numbers.
- Take incoming calls, online and in-person room booking requests, and answer questions about guest needs involving room rates, available rooms, amenities, rewards programs, and special requests.
- Mitigate customer complaints as needed, and maintain a high level of professionalism at all times.
- General bookkeeping: ensure all hotel guest account information is accurate and up-to-date.
- Communicate with housekeeping to ensure guest rooms are ready.
Salary Information: $12 - $13 hourly
Requirements:
- High school diploma, GED, or equivalent required.
- Excellent time management skills, organizational skills, customer service skills, and interpersonal skills necessary.
- Working knowledge of Microsoft Office and reservation management systems required.
- 1+ year of hotel industry experience or related job preferred.
- Able to work 3 weekends per month.
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