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IT Support Specialist

2 months ago

Thibodaux, Louisiana, United States Rose International Full time
Job Summary

Rose International is seeking a skilled IT Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing top-notch support to our clients.

Key Responsibilities
  • Provide Onsite Support: Offer technical assistance to clients at our Thibodaux, LA location.
  • Perform Routine Tasks: Perform standard processes and operations, including imaging computers, replacing printer toner, and disposing of outdated assets.
  • Document and Record: Document and record information, and distribute it to relevant parties.
  • Communicate Effectively: Communicate effectively via email and create basic documents and records.
  • Recognize and Resolve Issues: Recognize problems with processes and operations, and resolve them using pre-established solutions.
  • Maintain Equipment and Supplies: Maintain equipment, supplies, and data supporting processes and operations.
  • Apply Technical Knowledge: Apply technical knowledge to support processes and operations.
Requirements
  • Knowledge of Computing and Networking Concepts: Possess knowledge of computing and networking concepts and fundamentals.
  • Technical Skills: Be proficient in using standard desktop applications, such as Microsoft Office, and intranet and internet functions.
  • Computer Security Knowledge: Have knowledge of computer security policies and concepts.
  • Experience and Education: Have at least 1 year of IT experience, or a degree in an Information Technology discipline or equivalent experience.