Field Service Engineer

4 days ago

Hillsboro, United States KLA Full time
Job Summary

We are seeking a highly skilled Field Service Engineer to join our team at KLA. As a Field Service Engineer, you will be responsible for performing installations, preventative maintenance, and remedial repair maintenance on sophisticated electro-mechanical semiconductor capital equipment at global customer locations.

Key Responsibilities
  • Perform installations, preventative maintenance, and remedial repair maintenance on electro-mechanical semiconductor capital equipment.
  • Build and maintain a high level of customer satisfaction through customer service skills and fast quality responses.
  • Develop action plans for problem resolution and present to internal and external customers.
  • Develop improvements for processes, hardware, and software for continuous improvement of company's equipment / business operation.
  • Work closely with sales team and complete a facility detail form for new systems to ensure KLA equipment aligns with assigned location/space requirements at FAB.
  • Complete detailed Field Service Reports and submit to management in a timely manner.
Requirements
  • 2+ years field service/customer support experience of sophisticated, complex precision equipment.
  • Bachelor's degree in chemical, electrical/electronic or mechanical engineering desired.
  • Must possess basic troubleshooting techniques in repairing complex microprocessor controlled electro-mechanical systems.
  • Well-able to read and interpret electronic/electro-mechanical schematics and drawings.
  • Outstanding and professional customer service skills.
  • Ability to work with hand tools.
Preferred Qualifications
  • Experience working in a FAB facility, closed loop communications control, electro-mechanical controls or microprocessor-based controllers, chemical handling including acids, FAB safely requirements or practices.
  • Military experience is also a plus.
What We Offer

KLA offers a total rewards package that is competitive and comprehensive, including medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law.

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