Customer Service Lead

4 weeks ago


WinstonSalem, North Carolina, United States Burlington Full time
Customer Service Lead Role Overview

As a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. This involves working closely with the management team to communicate promotions and company updates to customers. Additionally, you will be responsible for monitoring and validating returns, exchanges, check authorizations, voids, and other transactions. Your role will also involve supporting training for new team members.

Key Responsibilities:
  • Direct cashier coverage and customer flow at the front of lines
  • Assist management team in communicating promotions and company updates
  • Monitor and validate returns, exchanges, check authorizations, voids, and other transactions
  • Support training for new team members


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