Customer Service Representative

3 weeks ago


WinstonSalem, North Carolina, United States Institute of Inspection , Cleaning and Restoration Certification Full time

Job Summary:

We are seeking a highly organized and customer-focused Dispatch Coordinator to join our team at SERVPRO of West Forsyth County. As a key member of our operations team, you will be responsible for scheduling restoration teams to incoming leads and projects, reviewing and maintaining our scheduling software, and performing detailed and accurate data entry.

Key Responsibilities:

  • Dispatch and schedule restoration teams to incoming leads and projects in coordination with management team
  • Review and maintain the scheduling software so that appropriate teams are routed accordingly
  • Perform detailed and accurate data entry
  • Receive incoming calls about past services, follow ups on current projects, general inquiries about business and other routine communications
  • Collaborate and assist with other departments, as needed

Requirements:

  • High school diploma/GED (preferred)
  • At least 2 years of customer service and/or office-related experience
  • Prior dispatch experience preferred
  • Ability to multitask and to remain detail orientated
  • Knowledge of local geographical area is preferred
  • Must be knowledgeable in relevant computer applications

Working Conditions:

This is a sedentary role in a fast-paced office environment. Some filing is required which would require the ability to lift files, open filing cabinets, and bending or standing as necessary.

Compensation:

$18.00 per hour

About SERVPRO:

We are a leading provider of fire and water cleanup and restoration services. Our team is dedicated to providing exceptional customer service and restoring homes and businesses to their pre-loss condition.



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