Customer Service Representative

3 weeks ago


WinstonSalem, North Carolina, United States Lowes Foods Full time

About the Role

We are seeking a highly skilled and customer-focused Guest Experience Specialist to join our team at Lowes Foods. As a key member of our corporate office call center, you will provide exceptional service to our guests and hosts, ensuring a seamless and personalized experience.

Key Responsibilities

  • Support the growth of our eCommerce business through order management and online/chat support
  • Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to improve our overall guest experience
  • Analyze and develop creative solutions based on guest feedback
  • Assist field personnel with troubleshooting and solutions for technology systems, marketing programs, promotions, and more
  • Work with store hosts and internal resources to facilitate guest satisfaction

Requirements

  • Proven strong guest service orientation and skills
  • Excellent oral and written communication skills, with the ability to articulate with guests via telephone
  • Proven ability to follow policies, accept internal controls, and work within given rules
  • Proficient with personal computers, Microsoft Word, and Excel programs
  • Ability to maintain confidentiality at all times
  • Good analytic and critical thinking skills necessary
  • Proven ability to handle pressure and maintain a pleasant and courteous manner
  • Ability to multi-task with ease, think clearly, be objective in decision making, and work as a team player
  • Ability to sit, use a PC, and interact via telephone and email for long periods of time, with occasional lifting of up to 25 lbs
  • Bilingual fluency is preferred
  • Must be able to work flexible shifts, including evenings and weekends

Benefits

Our part-time benefits package includes dental, vision, group life insurance, short-term disability, employee assistance program, direct deposit, and more. We also offer education and development opportunities, including tuition assistance and scholarships.



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