Customer Service Representative
3 weeks ago
About the Role
We are seeking a highly skilled and customer-focused Guest Experience Specialist to join our team at Lowes Foods. As a key member of our corporate office call center, you will provide exceptional service to our guests and hosts, ensuring a seamless and personalized experience.
Key Responsibilities
- Support the growth of our eCommerce business through order management and online/chat support
- Collaborate with cross-functional departments to provide guest feedback, insights, and escalate issues to improve our overall guest experience
- Analyze and develop creative solutions based on guest feedback
- Assist field personnel with troubleshooting and solutions for technology systems, marketing programs, promotions, and more
- Work with store hosts and internal resources to facilitate guest satisfaction
Requirements
- Proven strong guest service orientation and skills
- Excellent oral and written communication skills, with the ability to articulate with guests via telephone
- Proven ability to follow policies, accept internal controls, and work within given rules
- Proficient with personal computers, Microsoft Word, and Excel programs
- Ability to maintain confidentiality at all times
- Good analytic and critical thinking skills necessary
- Proven ability to handle pressure and maintain a pleasant and courteous manner
- Ability to multi-task with ease, think clearly, be objective in decision making, and work as a team player
- Ability to sit, use a PC, and interact via telephone and email for long periods of time, with occasional lifting of up to 25 lbs
- Bilingual fluency is preferred
- Must be able to work flexible shifts, including evenings and weekends
Benefits
Our part-time benefits package includes dental, vision, group life insurance, short-term disability, employee assistance program, direct deposit, and more. We also offer education and development opportunities, including tuition assistance and scholarships.
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