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Client Service Representative
2 months ago
We are seeking a highly skilled and dedicated Client Service Coordinator to join our team at Banfield Pet Hospital. As a Client Service Coordinator, you will play a vital role in ensuring the smooth operation of our hospital, providing exceptional client service, and promoting the well-being of our patients.
Key Responsibilities- Client Service: Provide professional, efficient, and exceptional service to clients, ensuring their needs are met and exceeded.
- Client Communication: Communicate effectively with clients, providing clear and concise information about their pets' health, treatment options, and hospital services.
- Client Education: Educate clients about preventative care, pet health needs, and hospital services, promoting the well-being of their pets.
- Administrative Tasks: Manage administrative tasks, including maintaining accurate records, processing payments, and performing other duties as assigned.
- Team Collaboration: Collaborate with the veterinary medical team to ensure seamless communication and coordination of client care.
- Education: High school diploma or equivalent required; medical background or experience in a related field preferred.
- Experience: One year of related experience required; customer service experience preferred.
- Skills: Excellent communication and interpersonal skills, ability to multitask, and strong problem-solving skills.
- Attitudes: Initiative, integrity, cooperativeness, flexibility, independence, and tolerance for stress/resiliency.
- Work Environment: Moderate noise level, ability to work at a computer for long periods, and exposure to various pets.
- Physical Demands: Ability to stand, walk, stoop, kneel, crouch, and climb, as well as manipulate up to 50 pounds.
