Veterinary Client Liaison

2 weeks ago


Ballwin, Missouri, United States Veterinary Specialty Services Full time
Client Service Representative

Veterinary Specialty Services in Manchester, MO is seeking a skilled Client Service Representative to join our team. As a key member of our hospital, you will play a vital role in providing exceptional client service and ensuring a seamless experience for our clients and their pets.

Responsibilities:
  • Initial triage of incoming emergency patients, working closely with veterinary technicians to ensure timely and effective care.
  • Ensuring operational efficiencies, including timely check-in, rooming, and check-out of clients and their pets.
  • Answering incoming calls to our emergency line, providing guidance and support to callers, and working closely with technicians and doctors to ensure the best possible outcomes.
  • Maintaining a clean and tidy lobby, front desk, and exam rooms, ensuring a welcoming environment for our clients and their pets.
Requirements:
  • Present a professional image and maintain a high level of professionalism at all times.
  • Excellent verbal and written communication skills, with the ability to effectively communicate with clients, technicians, and doctors.
  • Attention to detail and multitasking skills are critical, with the ability to prioritize tasks and manage multiple responsibilities.
  • Previous client service experience, preferably in a veterinary or medical setting, is highly desirable.
  • Self-motivation, a willingness to learn, and the ability to work closely with team members, doctors, and other VSS employees are essential.
  • Strong computer skills, including proficiency in cash handling and basic financial knowledge.
  • Comfortable working in emergency situations and able to handle a fast-paced, hospital environment.


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