Major Incident Manager

2 weeks ago

Chaska, Minnesota, United States Entegris Full time
Job Title:

Major Incident & Problem Manager

Job Description:

At Entegris, we're seeking a seasoned professional to lead our Major Incident & Problem Management efforts. As a key member of our Service Delivery and Support team, you'll be responsible for driving continuous improvement and active management of activities associated with service restoration and environment stability.

Key Responsibilities:
  • Direct active Major Incidents and manage the full end-to-end Major Incident service governance, including channel management, process facilitation, conference calls, service recovery, and escalation management.
  • Lead and participate in the maturity of resiliency and continuity programs, drills, and processes.
  • Develop and evolve the practice of Incident & Problem Management, creating processes and systems to drive continuous improvement globally.
  • Lead and/or participate in post-Incident review and Problem Management meetings with key stakeholders and service owners.
  • Document pertinent information to aid process improvement, identify deviations, and enable the creation of Known Errors and Knowledge.
  • Create, monitor, and evaluate dashboards for various audiences within and outside the ITSM toolset.
  • Collate and analyze data for metrics and KPIs.
  • Monitor and ensure compliance with SLAs, taking necessary actions to avoid breaches.
  • Identify opportunities and ownership for automation and/or continuous improvement of process steps and best practices.
  • Formulate, implement, orchestrate, and innovate technologies, processes, and procedures for recovery and remediation.
Requirements:
  • Minimum of 10 years of relevant technical experience, with a focus on leadership and strategy in the IT Service Management space.
  • Bachelor's degree or higher in Computer Science / Information Systems or a related field.
  • Intermediate-Expert ITIL Certifications with in-depth knowledge of Incident and Problem Management processes, frameworks, and best practices.
  • Analytical and Critical Thinking Skills: Strong analytical and problem-solving abilities, with the ability to analyze complex issues, identify trends, and implement effective solutions.
  • Stakeholder Management: Excellent communication and stakeholder management skills, with the ability to engage and influence stakeholders at all levels of the organization.
  • Strategic Thinking: Demonstrated ability to think strategically, develop long-term plans, and align incident, problem, and availability management activities with business objectives.
  • Compliance and Governance Knowledge: Familiarity with industry regulations, standards, and frameworks related to incident, problem, and availability management (ISO 20000, ITIL, etc.).
  • Continuous Improvement Mindset: Strong focus on driving continuous improvement, embracing emerging technologies, and implementing industry best practices.
  • Experienced knowledge of mature Major Incident, Problem, and Resiliency within a ITSM ticketing system - ServiceNow Preferred or similar.
  • Confidence to drive and run large conference calls.
  • Experience in influencing internal/external teams within a diverse/large organization and skilled at building strong relationships, to deliver required & improved results.
  • On-Call Support.
What We Offer:

At Entegris, we invest in providing opportunities to our employees and promote from within. The new hire in this role will have the potential to grow and create relationships across the organization and be recognized for demonstrated success and adherence to company PACE values.

Our total rewards package goes above and beyond just a paycheck. Whether you're looking to build your career, improve your health, or protect your wealth, we offer generous benefits to help you achieve your goals.

  • Generous 401(K) plan with an impressive employer match
  • Excellent health, dental, and vision insurance packages to fit your needs
  • Flexible work schedule and 11 paid holidays a year
  • Paid time off (PTO) policy that empowers you to take the time you need to recharge
  • Education assistance to support your learning journey
  • Values-driven culture with colleagues that rally around People, Accountability, Creativity, and Excellence.


Entegris strongly encourages all of its employees to be vaccinated against COVID-19. At Entegris, COVID-19 vaccination is preferred but not required at this time.

  • Major Incident

    2 weeks ago

    Chaska, Minnesota, United States Entegris Full time

    Job Title: Major Incident & Problem ManagerJob Description:At Entegris, we're seeking a highly skilled Major Incident & Problem Manager to join our Service Delivery and Support team. In this role, you'll lead continuous improvement efforts and active management of activities associated with service restoration and environment stability.Key...

  • Restaurant Service Manager

    3 weeks ago

    Chaska, Minnesota, United States Perkins Restaurants Full time

    Job DescriptionAs a Service Leader at Perkins Restaurants, you will be responsible for delivering exceptional customer experiences and ensuring the highest standards of service quality.Key Responsibilities:Guest Satisfaction: Ensure that all guests are properly greeted, seated, and served, and that their needs are met in a timely and efficient...

  • Maintenance Operations Manager

    2 weeks ago

    Chaska, Minnesota, United States Willow Bridge Property Company Full time

    Job SummaryWe are seeking an experienced Maintenance Supervisor to oversee the management of maintenance operations for a multi-family residential community. The successful candidate will have a proven track record of supervising and leading a large team, with advanced knowledge of basic trades such as electrical, carpentry, plumbing, HVAC, painting, carpet...

  • Medical Device Account Manager

    1 month ago

    Chaska, Minnesota, United States Integer Holdings Corporation Full time

    Job Summary:The primary purpose of this position is to increase revenue and profitability of identified accounts. This includes the retention of existing revenues as well as identifying, qualifying and closing new business for incremental revenue realization to enhance the reputation and business relationship between customer and the company.Key...

  • Account Manager Medical Device

    4 weeks ago

    Chaska, Minnesota, United States Integer Holdings Corporation Full time

    Job SummaryThe primary objective of this role is to drive revenue growth and profitability of assigned accounts. This involves retaining existing revenues, identifying, qualifying, and closing new business opportunities to enhance the reputation and business relationship between customers and Integer.Key ResponsibilitiesAdhere to Integer's values and all...

  • Medical Device Account Manager

    2 months ago

    Chaska, Minnesota, United States Integer Holdings Corporation Full time

    Job Summary:The primary objective of this role is to drive revenue growth and profitability of assigned accounts. This involves retaining existing revenues, identifying, qualifying, and closing new business opportunities to enhance the reputation and business relationship between customers and Integer Holdings Corporation.Key Responsibilities:Adhere to...

  • Asset Protection Specialist

    2 weeks ago

    Chaska, Minnesota, United States Home Depot Full time

    Home Depot **Job Summary:** We are seeking a highly skilled Asset Protection Specialist to join our team at Home Depot. **Key Responsibilities:** * Prevent financial loss caused by theft and fraud * Support safety and environmental program compliance in assigned stores * Identify incidents of theft and fraud, review CCTV and exception reports, and...

  • Equipment Operations Manager

    4 weeks ago

    Chaska, Minnesota, United States Post Holdings Full time

    Job SummaryThis position is responsible for ensuring the proper performance of the Peel/Cook/Case Packing department at our Chaska, Minnesota facility.Key ResponsibilitiesAssist the supervisor with proper staffing of the department and provide work direction and training to all Peel/Cook/Case Packing employees.Ensure all products meet quality specifications...

  • Account Manager Medical Device Professional

    2 weeks ago

    Chaska, Minnesota, United States Integer Holdings Corporation Full time

    Job Summary:The primary objective of this position is to increase revenue and profitability of identified accounts. This includes the retention of existing revenues as well as identifying, qualifying and closing new business for incremental revenue realization to enhance the reputation and business relationship between customer and the company.Key...

  • Account Manager Medical Device Professional

    1 month ago

    Chaska, Minnesota, United States Integer Holdings Corporation Full time

    Job Summary:The primary objective of this role is to increase revenue and profitability of identified accounts. This includes the retention of existing revenues as well as identifying, qualifying and closing new business for incremental revenue realization to enhance the reputation and business relationship between customer and the company.Key...

  • Asset Protection Security Specialist

    2 weeks ago

    Chaska, Minnesota, United States Macy's Inc. Full time

    Asset Protection Security Guard Role at Macy's Inc.Macy's is a leading American department store chain that offers a wide range of products and services to its customers. As an Asset Protection Security Guard, you will play a crucial role in ensuring the safety and security of our customers, employees, and assets.Key Responsibilities:Acknowledge customers in...

  • ITSM Data Center Coordinator

    3 weeks ago

    Chaska, Minnesota, United States Futran Tech Solutions Pvt. Ltd. Full time

    Data Center Coordinator Job DescriptionFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Data Center Coordinator to join our team. As a Data Center Coordinator, you will play a critical role in ensuring the smooth operation of our data center.Key Responsibilities:Batch Scheduling and Execution: Support the execution of 120+ mainframe and...

  • EHS Specialist

    2 weeks ago

    Chaska, Minnesota, United States Entegris Full time

    Job Title: EHS SpecialistJob Summary:We are seeking an experienced EHS Specialist to join our team at Entegris. The successful candidate will be responsible for developing, implementing, and executing EHS programs and procedures to ensure compliance with regulatory requirements and industry best practices.Key Responsibilities:* Develop and implement EHS...

  • EHS Specialist

    3 weeks ago

    Chaska, Minnesota, United States Entegris Full time

    Job Title: EHS SpecialistAt Entegris, we are committed to providing a safe and healthy work environment for our employees and customers. We are seeking an experienced EHS Specialist to join our team in Chaska, MN.Job Summary:The EHS Specialist will be responsible for developing, implementing, and executing EHS programs and procedures to ensure compliance...

  • Warehouse Operations Specialist

    2 weeks ago

    Chaska, Minnesota, United States ITG Communications, LLC Full time

    Job SummaryWe are seeking a highly skilled Warehouse Operations Specialist to join our team at ITG Communications, LLC. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our warehouse, managing inventory, and maintaining high standards of quality and professionalism.Key Responsibilities:Manage the daily...

  • Restaurant Team Member

    2 weeks ago

    Chaska, Minnesota, United States McDonald's Full time

    About McDonald'sMcDonald's is a global fast-food chain that prides itself on providing a welcoming and inclusive environment for its employees and customers alike. Our restaurants are committed to serving high-quality food and beverages in a clean and safe environment.Job SummaryWe are seeking a motivated and enthusiastic Restaurant Team Member to join our...

  • Server Position

    2 weeks ago

    Chaska, Minnesota, United States Perkins Full time

    Server PositionPerkins Restaurant & Bakery is seeking a Server to join our team. As a Server, you will be responsible for providing friendly and efficient service to guests according to company policies, procedures, programs, and performance standards.Responsibilities:Reports to work well-groomed, in clean and proper uniform, and practices good personal...

  • EHS Specialist

    2 weeks ago

    Chaska, Minnesota, United States Tokyo Electron Full time

    Job Title: EHS EngineerAt Tokyo Electron, we are seeking a highly skilled EHS Engineer to join our team. As an EHS Engineer, you will play a critical role in ensuring the health and safety of our employees, customers, and the environment.Responsibilities:Manage environmental programs and audits, including ISO 14001 for two sites.Ensure environmental permits...

  • Food Service Supervisor

    3 weeks ago

    Chaska, Minnesota, United States Perkins Restaurants Full time

    Job DescriptionAs a Service Leader at Perkins Restaurants, you will be responsible for delivering exceptional customer experiences and ensuring the highest standards of service quality.Key Responsibilities:Guest Satisfaction: Ensure that all guests are properly greeted, seated, and served in a timely and efficient manner.Complaint Resolution: Accountable for...

  • Manufacturing Engineering Co-Op Position

    1 week ago

    Chaska, Minnesota, United States Entegris Full time

    At Entegris, we strive to create a workplace where individuals can grow and thrive without regard to their background, abilities, or experiences.Our Manufacturing Engineering Co-Op team is seeking a talented and motivated individual to join our team for the Spring 2025 season.In this role, you will work closely with cross-functional teams to enhance...