DFA Service Representative

5 days ago


Little Rock, Arkansas, United States Arkansas Department of Health Full time
Job Summary

The DFA Service Representative is a key role in the Department of Finance and Administration, responsible for examining evidentiary records, contracts, tax returns, and child support case management activities. This position requires strong analytical and communication skills, as well as the ability to provide technical assistance to taxpayers and child support customers.

Key Responsibilities
  • Examine evidentiary records to verify accuracy and compliance with laws and regulations
  • Compute taxes, penalties, interest, or refunds due and prepare forms to bill or refund taxpayers
  • Interview custodial and non-custodial parents and contacts employers, neighbors, and landlords to obtain information to document evidence of paternity or financial resources
  • Provide technical assistance to custodial and/or non-custodial parents with payment processing or related case problems
  • Research files for information to prepare reports, amend tax returns, and prepare history and evidentiary records for field auditors
Requirements

The formal education equivalent of a high school diploma is required. Additional requirements determined by the agency for recruiting purposes require review and approval by the Office of Personnel Management. Other job-related education and/or experience may be substituted for all or part of these basic requirements, except for certification or licensure requirements, upon approval of the Qualifications Review Committee.

Work Environment

This position is governed by state and federal laws and agency/institution policy. The State of Arkansas is committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, age, disability, citizenship, national origin, genetic information, military or veteran status, or any other status or characteristic protected by law.



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