IT Support Associate

2 days ago

Dublin, Ohio, United States Expedient Full time
Job Overview

Expedient is seeking an entry-level IT Support Associate to join our team in our Upper Arlington/Columbus data center. This role offers a fast-track to learning, promotion, and career growth in the field of IT.

The successful candidate will receive fully paid training, including industry certifications, and hands-on experience with various technical platforms, such as virtualization technology, networking, data protection, Windows, disaster recovery, Linux/Unix, and infrastructure.

This is an excellent opportunity for individuals looking to gain valuable technical on-the-job training and experience, and kick-start their IT career.

Expedient provides multi-cloud platforms, hosting, and cyber security, as well as data center infrastructure as a service (IaaS) solutions to its clients.

Applicants should have some experience with IT and technology, which can include self-study, technical school, or work experience. However, on-the-job training will cover the technology and business of Expedient, as well as learning opportunities regarding basic support requests, monitoring, and client service.

The Schedule and Shift Premium: This position operates on a regular schedule of Thursday through Saturday, alt. Wednesdays from 7:30pm to 7:30am local time, and includes an additional bonus, paid out upon completion of initial training.

Professional Development & Training: Expedient places high value on professional development and education. We will cover the costs up front for our IT Support Associates to obtain relevant technical certifications, such as CompTIA, A+, Network +, etc.

Rate of Pay: The hourly rate of pay is closely based on your technical experience and knowledge, work experience, and/or academic experience. This entry-level role seeks a passionate candidate who is interested in pursuing a career in IT and is willing and able to learn.

Responsibilities:

  • Handle client tickets and questions, daily shift walks, routine audits, remote hands requests, etc., and escalate more complex tickets as needed.
  • Follow strict security protocols to allow client access requests inside the data center using specific access control criteria.
  • Follow shipping and receiving procedures to ensure the secure transport of equipment to and from the facility.
  • Use the ticketing system to log all requests and activities, including documentation of special requests and customizations considered important for future support.

Recommended Qualifications:

  • Previous customer-service work experience.
  • Industry certifications (such as CompTIA, A+, or Network+) or equivalent work experience in an IT role or academic experience.
  • Excellent written and verbal communication skills.
  • Strong analytical and independent problem-solving skills.
  • Ability to prioritize and multitask in a fast-paced, time-sensitive environment.
  • Must pass pre-employment screens.

Physical Tasks/Demands:

  • Sitting - stationary/seated position during the workday to check in visitors.
  • Walking - must be able to escort visitors to their equipment; must be able to walk the entire perimeter of the physical plant/data center several times during the shift to conduct hands-on assessments ensuring building safety compliance by checking doors, checking temperature sensors in various areas of the server room/data center.
  • Lifting - frequently lifts lightweight items and occasionally lifts heavy-weight materials such as equipment, parts, computer, and server hardware.
  • Dexterity - must be able to lock/unlock security cages, operate security kiosk, and print out visitor badges; must be able to climb and balance oneself on a ladder, must be able to stoop, kneel, crouch, and crawl into tight places to access computer hardware, to conduct safety checks, to move equipment, install equipment, etc., as required.

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