Personal Lines Customer Service Representative

4 days ago


Lincoln, Nebraska, United States McCashland, Kirby & Associates Full time
Job Overview:The Personal Lines CSR at McCashland, Kirby & Associates is a key role in our agency. As an Insurance Account Manager, you will be responsible for providing exceptional customer service, resolving product or service issues, and actively soliciting increases in coverage.

Key Responsibilities:
  • Provide expert advice on insurance products and services, responding to customer inquiries and resolving complex problems.
  • Utilize your knowledge of insurance rating procedures and underwriting guidelines to analyze customer needs and recommend solutions.
  • Maintain accurate records of customer interactions and transactions, ensuring timely completion of tasks and meeting deadlines.
  • Promote cross-selling opportunities to increase revenue growth and enhance customer satisfaction.


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