Customer Service Representative
2 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Cashier at Spinato's Pizzeria. As a Cashier, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless dining experience.
Key Responsibilities- Guest Service: Greet and acknowledge incoming guests, ensuring a friendly and welcoming atmosphere.
- Order Management: Input orders accurately and efficiently, taking payment for To Go/Pick Up orders and retrieving food for guests.
- Communication: Communicate with the kitchen regarding the status of paid orders, keeping track of 'Paid Waiting' and 'Paid To Go' guests.
- Quality Control: Double-check all items before giving an order to a guest, ensuring accuracy and quality.
- Support Services: Assist guests with their needs, including help with their car, and direct them to other parts of the restaurant.
- Cash Handling: Maintain the cash drawer, taking payments accurately, giving correct change, and breaking bills for other employees.
- Team Support: Back up other FOH positions as needed, providing support to the team.
- Phone Management: Answer as many phone calls as possible, staying within earshot of the phone at all times.
- Order Taking: Take orders quickly and accurately, prioritizing phone calls and politely placing guests on hold if needed.
- Phone Etiquette: Use proper phone etiquette, being courteous and attentive to guests' needs.
- Order Fulfillment: Provide accurate promise times for Pick Up and Delivery orders, answering common guest questions.
- Message Taking: Take messages for management, backing up other FOH employees as needed.
- Food Handler's Card: Must have a current food handler's card/certificate.
- Employment Eligibility: Must be able to provide proof of employment eligibility.
- Availability: Must have open weekend night availability (Friday-Sunday 3pm-10pm).
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