Executive Director of Operations

6 days ago

Auburn, Washington, United States Aston Carter Full time
Job Summary

Aston Carter is seeking an experienced Executive Director of Operations to lead our Service Operations team. As a key member of our leadership team, you will be responsible for ensuring all departments are meeting key performance indicators (KPIs) and contributing to company growth and revenue goals.

Key Responsibilities:

  • Use analytics, business acumen, industry best practices, and team member insights to drive profitable results.
  • Provide leadership and clear direction to teams, motivating and inspiring team members to rally around company objectives.
  • Ensure teams receive the training and support needed to provide high-quality services.
  • Cultivate employee engagement across all departments and promote a healthy work environment.
  • Provide direct reports with coaching, development, and growth opportunities.
  • Hold all team members accountable to personal growth, licensing/training, reaching goals, and following processes.
  • Foster a Core Values-focused environment through leading by example and discussing Core Values in decision-making.
  • Ensure customer complaints are properly resolved, resulting in quick, favorable resolutions.
  • Manage annual budgets, controlling expenses to meet or exceed plan.
  • Ensure sufficient staff levels to meet revenue goals and customer demand.
  • Evaluate workloads/personnel schedules to maximize efficiency in profit and customer satisfaction.
  • Facilitate operations and budget meetings with managers to increase productivity levels.
  • Oversee facility management and ensure teams have the resources and supplies necessary.
  • Oversee safety compliance: training, tracking, assessments, OSHA reporting, and incident investigations.
  • Provide timely insights to the Executive Leadership Team and Ownership.

Requirements:

  • Minimum 5+ years of experience working as a service provider in the field (Septic, Sewer, Plumbing).
  • Minimum 5+ years of experience in operations management, Service Industry Required (Septic, Sewer, Plumbing).
  • Experience with Service Titan field service management software preferred.

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