Experienced Field Operations Manager

6 days ago


Toledo, Toledo, United States Great Day Improvements: A Family of Brands Full time

Overview

We are seeking an experienced Field Operations Manager to oversee the day-to-day operations of our field teams.

Salary: $24 hourly + benefits and PTO

The ideal candidate will have at least 10 years of experience in construction field operations, with a focus on sunrooms, doors, and windows. They must be proficient in diagnosing and correcting service problems, possess good problem-solving skills, and be competent in the use of technology.

Responsibilities:

  • Maintain branch quality standards
  • Measure jobs
  • Check jobs for potential installation problems prior to job start
  • Review concerns with Installation Supervisor and Regional Operations Manager
  • Review contract with customer
  • Diagnose and/or perform service work
  • Install jobs as needed
  • Employee and subcontractor training
  • Ensure that crews know details of job to be installed and have loaded proper materials and equipment on the truck
  • Oversee performance of Lead Installers and Apprentices and train them on proper procedures
  • Obtain building permits as required
  • Review schedule with Installation Supervisor

Qualifications:

  • Applicant must have a minimum of 10 years experience in construction field operations, with a focus on sunrooms, doors, and windows
  • Must understand all product lines and know how to diagnose and correct service problems
  • Good problem-solving skills are required
  • Must be competent in the use of technology and be able to function proficiently

Performance Expectations:

  • Revenue projections of branch
  • 90 day branch quality
  • Project timelines as defined by GDI budgeting process
  • Customer service surveys, top score of 90% or better
  • Training
    • Apprentice to Installer 3 months of hire
    • Installer to Lead Installer 9 months of hire
    • Subcontractor for installation 3 months of hire
  • Online reviews 30% of installed jobs

GDI is an Equal Employment Opportunity Employer



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