Experienced Field Operations Manager
6 days ago
Overview
We are seeking an experienced Field Operations Manager to oversee the day-to-day operations of our field teams.
Salary: $24 hourly + benefits and PTO
The ideal candidate will have at least 10 years of experience in construction field operations, with a focus on sunrooms, doors, and windows. They must be proficient in diagnosing and correcting service problems, possess good problem-solving skills, and be competent in the use of technology.
Responsibilities:
- Maintain branch quality standards
- Measure jobs
- Check jobs for potential installation problems prior to job start
- Review concerns with Installation Supervisor and Regional Operations Manager
- Review contract with customer
- Diagnose and/or perform service work
- Install jobs as needed
- Employee and subcontractor training
- Ensure that crews know details of job to be installed and have loaded proper materials and equipment on the truck
- Oversee performance of Lead Installers and Apprentices and train them on proper procedures
- Obtain building permits as required
- Review schedule with Installation Supervisor
Qualifications:
- Applicant must have a minimum of 10 years experience in construction field operations, with a focus on sunrooms, doors, and windows
- Must understand all product lines and know how to diagnose and correct service problems
- Good problem-solving skills are required
- Must be competent in the use of technology and be able to function proficiently
Performance Expectations:
- Revenue projections of branch
- 90 day branch quality
- Project timelines as defined by GDI budgeting process
- Customer service surveys, top score of 90% or better
- Training
- Apprentice to Installer 3 months of hire
- Installer to Lead Installer 9 months of hire
- Subcontractor for installation 3 months of hire
- Online reviews 30% of installed jobs
GDI is an Equal Employment Opportunity Employer
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