Senior HVAC Technical Support Specialist
5 days ago
We are seeking a skilled Senior HVAC Technical Support Specialist to provide expert technical support to customers and internal teams for HVAC&R products related to Data Center Accounts.
About the Role:
- Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
- Create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
- Process warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.
- Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.
About You:
- Bachelor's degree in engineering or a related Technical/Scientific field and a minimum of eight (8) years' of technical experience with a knowledge of HVAC&R products OR fifteen (15) years' of HVAC&R experience (in lieu of a bachelor's degree).
- Ability to analyze and solve complex product system problems.
- Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) and Internet software and E-mail.
- Adept at troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.
- Ability and willingness to travel up to 25% both domestically and internationally.
What We Offer:
- Estimated salary: $95,000 - $110,000 per year based on location and experience.
- Competitive benefits package including comprehensive medical, dental, and vision care – available day one.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
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