Senior HVAC Technical Support Specialist

5 days ago


New Freedom, Pennsylvania, United States Johnson Controls Full time
Job Description

We are seeking a skilled Senior HVAC Technical Support Specialist to provide expert technical support to customers and internal teams for HVAC&R products related to Data Center Accounts.

About the Role:

  • Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email.
  • Create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
  • Process warranty claims in a timely and consistent manner to facilitate data mining by product, failed component, defect, and responsibility.
  • Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced.

About You:

  • Bachelor's degree in engineering or a related Technical/Scientific field and a minimum of eight (8) years' of technical experience with a knowledge of HVAC&R products OR fifteen (15) years' of HVAC&R experience (in lieu of a bachelor's degree).
  • Ability to analyze and solve complex product system problems.
  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) and Internet software and E-mail.
  • Adept at troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.
  • Ability and willingness to travel up to 25% both domestically and internationally.

What We Offer:

  • Estimated salary: $95,000 - $110,000 per year based on location and experience.
  • Competitive benefits package including comprehensive medical, dental, and vision care – available day one.
  • Encouraging and collaborative team environment.
  • Dedication to safety through our Zero Harm policy.


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