Insurance Account Executive

6 days ago

little rock, United States The Hatcher Agency Full time

A Lead Account Executive plays a critical role in overseeing customer service operations within The Hatcher Agency, ensuring high standards of service, and guiding teams to handle customer inquiries, claims, and policy management effectively. Below is an outline of the key responsibilities, skills, and qualifications typically associated with this role:

Key Responsibilities:
  • Team Leadership & Supervision:
  • Supervise and mentor a team of Account Executives, ensuring they provide excellent customer service.
  • Monitor team performance, conduct regular performance evaluations, and provide constructive feedback.
  • Lead team meetings and training sessions to maintain high levels of productivity and morale.

Customer Service Excellence:

  • Serve as the point of escalation for complex or high-priority customer inquiries or complaints.
  • Ensure that all customer interactions, whether in-person, over the phone, or via email, are handled professionally, and promptly.
  • Maintain a high level of customer satisfaction by addressing issues or concerns and providing appropriate solutions.

Policy and Claims Support:

  • Assist customers with understanding their insurance policies, coverage options, and claims process.
  • Collaborate with claims adjusters, underwriters, and other departments to resolve customer issues quickly.
  • Provide accurate and timely information regarding policy renewals, changes, or cancellations.

Compliance & Regulations:

  • Stay up to date with insurance regulations, company policies, and best practices to ensure compliance and avoid potential liabilities.
  • Educate and guide the team on regulatory changes and industry standards.


Skills and Qualifications:
  • Experience:
  • 3-5 years of experience in customer service, with at least 1-2 years in a leadership or supervisory role in an insurance environment.
  • Customer Service Skills:
  • Strong communication skills, both verbal and written.
  • Conflict resolution and problem-solving abilities.
  • Active listening and empathy to understand customer needs and concerns.
  • Leadership Abilities:
  • Experience in mentoring or managing a team.
  • Ability to motivate and guide team members to meet goals.
  • Strong decision-making skills and the ability to handle escalated issues effectively.
  • Industry Knowledge:
  • A solid understanding of insurance product processes, and terminology.
  • Familiarity with the claims process and policy management.
  • Insurance License


Core Competencies:
  • Problem-Solving: Ability to think quickly and come up with solutions to address customer concerns or operational inefficiencies.
  • Attention to Detail: Ensure that all customer interactions and transactions are accurate and compliant with regulations.
  • Time Management: Efficiently handle multiple tasks, prioritize workloads, and manage time effectively.
  • Adaptability: Ability to adjust to changes in processes, technology, and customer needs.


  • Insurance Account Executive

    5 days ago

    Little Rock, United States The Hatcher Agency Full time

    A Lead Account Executive plays a critical role in overseeing customer service operations within The Hatcher Agency, ensuring high standards of service, and guiding teams to handle customer inquiries, claims, and policy management effectively. Below is an outline of the key responsibilities, skills, and qualifications typically associated with this role:Key...

  • Medical Professional Liability Insurance Account Manager

    3 weeks ago

    Little Rock, Arkansas, United States State Volunteer Mutual Insurance Full time

    Key Responsibilities:As a Business Development Executive at State Volunteer Mutual Insurance, you will be responsible for soliciting referrals for new business through various mediums, including calls, visits, referrals, social media, and technology. You will also manage and maintain data and accounts in CRM, including obtaining competitor filings quarterly...

  • Insurance Account Specialist

    4 weeks ago

    Little Rock, Arkansas, United States Ben Owens - State Farm Agent Full time

    Job OverviewBen Owens - State Farm Agent is seeking a skilled Insurance Account Specialist to join our team. As a key member of our agency, you will be responsible for developing leads, scheduling appointments, and identifying customer needs to market appropriate products and services. Your knowledge of insurance products and industry trends will enable you...

  • Account Executive

    4 weeks ago

    North Little Rock, Arkansas, United States SSI Fire & Safety Holdings, LLC. Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Account Executive to join our team at SSI Fire & Safety Holdings, LLC. As an Account Executive, you will be responsible for promoting and selling our Fire Protection Testing and Maintenance product offerings to commercial facilities in the Central Arkansas area.The ideal candidate will have...

  • Sales Account Executive

    4 weeks ago

    Little Rock, Arkansas, United States Lamar Media Full time

    Job Title: Sales Account ExecutiveWe are seeking a highly motivated and results-driven Sales Account Executive to join our team at Lamar Media. As a Sales Account Executive, you will be responsible for promoting and selling outdoor advertising to qualified advertisers in your assigned territory.Key Responsibilities:Meet and exceed sales targets and monitor...

  • Sales Account Executive

    4 weeks ago

    Little Rock, Arkansas, United States Lamar Usa Full time

    About the RoleWe are seeking a highly motivated and results-driven Sales Account Executive to join our team at Lamar USA. As a Sales Account Executive, you will be responsible for meeting and exceeding sales objectives in your assigned territory by promoting and selling outdoor advertising to qualified advertisers.Key ResponsibilitiesMeet and exceed sales...

  • Insurance Account Specialist

    4 weeks ago

    Little Rock, Arkansas, United States Aon Corporation Full time

    Account Specialist II Job DescriptionWe are seeking an Account Specialist II to join our team at Aon Corporation. As an Account Specialist II, you will work with colleagues on assigned accounts, managing key processes that serve clients and undertaking client-facing and internal activities related to these processes.Key ResponsibilitiesMaintain effective and...

  • Insurance Account Manager

    3 weeks ago

    Little Rock, Arkansas, United States Novatae Risk Group Full time

    Job Summary: We are seeking an experienced Insurance Account Manager to oversee a portfolio of clients through relationship building and client account development. This role will be based in our Dallas branch and will involve handling service requests, identifying potential risk issues, quoting additional coverages and policies, and tracking renewals.Key...

  • Personal Lines Insurance Account Manager

    3 days ago

    Round Rock, United States NavSav Insurance Full time

    We have a SPOT for YOU at NavSav! We are in need of a passionate, hard working, and experienced Personal Lines Account Manager to assist with new business growth in one of our local offices. We are a rapidly growing independent agency with over 75+ locations across the Unites States. We have access to 150+ carriers which equates to much higher retention and...

  • Personal Lines Insurance Account Manager

    6 days ago

    round rock, United States NavSav Insurance Full time

    We have a SPOT for YOU at NavSav! We are in need of a passionate, hard working, and experienced Personal Lines Account Manager to assist with new business growth in one of our local offices. We are a rapidly growing independent agency with over 75+ locations across the Unites States. We have access to 150+ carriers which equates to much higher retention and...

  • Account Associate

    4 weeks ago

    Little Rock, Arkansas, United States Charlotte Potts - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as an Account Associate. As an Account Associate, you will be responsible for establishing customer relationships, following up with customers, and using a customer-focused review process to educate customers about insurance options.ResponsibilitiesDevelop...

  • Sales Account Executive

    4 weeks ago

    Little Rock, Arkansas, United States Lamar Media Full time

    Job DescriptionWe are seeking a highly motivated and results-driven Sales Account Executive to join our Lamar Media sales team. As a Sales Account Executive, you will be responsible for meeting and exceeding sales targets by promoting and selling outdoor advertising to qualified advertisers in the Little Rock, AR area.Key Responsibilities:Meet and exceed...

  • Regional Account Manager

    4 weeks ago

    Little Rock, Arkansas, United States TE Connectivity Full time

    Job OverviewAt TE Connectivity, we are seeking a highly motivated and experienced Regional Account Manager to join our team. As a key member of our Energy Business Unit, you will be responsible for managing all commercial aspects within your assigned accounts, including managing offers, project contracts/quotations, leading price and contract negotiations,...

  • Multi Media Account Executive

    3 months ago

    Little Falls, United States Adams Publishing Group LLC Full time

    We're hiring!Multi Media Account Executive Adams Publishing, Inc. has an exciting opportunity for a full time Multi Media Account Executive within our Morrison County Record, Little Falls Location.The ideal candidate will be competitive and creative with a desire to build strong long term relationships with new businesses, owners and organizations.•...

  • Multi Media Account Executive

    4 weeks ago

    Little Falls, United States Adams Publishing Group LLC Full time

    We're hiring!Multi Media Account Executive Adams Publishing, Inc. has an exciting opportunity for a full time Multi Media Account Executive within our Morrison County Record, Little Falls Location.The ideal candidate will be competitive and creative with a desire to build strong long term relationships with new businesses, owners and organizations. •...

  • Multi Media Account Executive

    4 weeks ago

    Little Falls, United States Adams Publishing Group LLC Full time

    We're hiring!Multi Media Account Executive Adams Publishing, Inc. has an exciting opportunity for a full time Multi Media Account Executive within our Morrison County Record, Little Falls Location.The ideal candidate will be competitive and creative with a desire to build strong long term relationships with new businesses, owners and organizations. •...

  • SMB Account Executive

    23 hours ago

    Round Rock, United States CrowdStrike, Inc. Full time

    About the Role:CrowdStrike is seeking a SMB Account Executive to hunt for new logos in the small to midsize business segment. In this role, you’ll be managing the full sales cycle from beginning to end with the goal of acquiring new accounts to meet your sales quota. We are looking for passion in the cybersecurity space, strong sales acumen, and a...

  • SMB Account Executive

    1 week ago

    Round Rock, United States CrowdStrike, Inc. Full time

    About the Role:CrowdStrike is seeking a SMB Account Executive to hunt for new logos in the small to midsize business segment. In this role, you’ll be managing the full sales cycle from beginning to end with the goal of acquiring new accounts to meet your sales quota. We are looking for passion in the cybersecurity space, strong sales acumen, and a...

  • Sales Account Representative

    4 weeks ago

    Little Rock, Arkansas, United States Lamar Media Full time

    About the Role:We are seeking a highly motivated and results-driven Account Executive to join our sales team at Lamar Media. As an Account Executive, you will be responsible for promoting and selling outdoor advertising solutions to qualified advertisers in the Little Rock, AR area.Key Responsibilities:Meet and exceed sales targets by promoting and selling...

  • Account Manager

    11 hours ago

    Little Rock, United States QuidelOrtho Full time

    The OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with...