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Guest Services Representative

2 months ago

Norwalk, Connecticut, United States Madison Resorts Full time

Location: Madison Resorts is situated in a picturesque area, perfect for hosting weddings and private gatherings.

Overview:

The Guest Services Representative serves as the primary point of contact for guests during their stay, collaborating with all hotel staff to guarantee exceptional guest experiences.

Key Responsibilities:

  • Understand and comply with established company policies and procedures.
  • Ensure all guest interactions are positive and welcoming.
  • Maintain accurate records of room availability, reservations, and assignments.
  • Possess a thorough understanding of the reservations system, handling same-day and future bookings as needed.
  • Complete daily operational checklists.
  • Familiarize yourself with room types, locations, and pricing.
  • Register guests upon arrival and assign appropriate accommodations.
  • Coordinate room status updates with housekeeping to ensure smooth operations.
  • Facilitate maintenance requests for guest rooms as necessary.
  • Utilize effective sales techniques to promote room upgrades.
  • Stay informed about daily activities and events occurring at the resort.
  • Report any unusual incidents or guest requests to management.
  • Address and resolve guest complaints with professionalism and courtesy.
  • Process guest check-outs and manage financial transactions accurately.
  • Ensure guest privacy is maintained at all times.
  • Exhibit a high level of professionalism in appearance and conduct.
  • Perform additional duties as assigned.
Qualifications:
  • High school diploma or equivalent preferred.
  • Experience with hospitality management software is highly desirable.
  • Strong communication skills with guests, staff, and management.
  • Knowledge of local attractions and events.
  • Understanding of credit and cash handling policies.
  • Ability to learn and apply safety and emergency procedures.
  • Proficient in using front office technology.
  • Familiarity with proper telephone etiquette.
Note:

This description is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the position. Management reserves the right to modify job responsibilities as necessary.

Madison Resorts is an Equal Opportunity Employer and complies with the Americans with Disabilities Act, providing reasonable accommodations to qualified individuals.