Technical Solutions Specialist

3 hours ago


Valley Park, Missouri, United States Loffler Companies, Inc. Full time
Job Overview

As a Technical Solutions Specialist at Loffler Companies, Inc., you will play a critical role in delivering cutting-edge software and hardware solutions to our clients. This position requires a unique blend of technical expertise, business acumen, and exceptional communication skills.

Key Responsibilities
  • Analyze and document customer requirements during pre-sales support, providing technical guidance for customized demonstrations.
  • Design and implement software and hardware solutions that meet customer business and technical needs.
  • Develop statements of work, implementation plans, and coordinate third-party resources as needed.
  • Provide post-sale support for recommended solutions, resolving application, software, and connectivity issues.
  • Deliver ongoing training to customers and bill accordingly.
  • Research additional revenue opportunities with customers.
  • Maintain process improvement recommendations, providing documentation and ROI support.
  • Implement, train, and support process improvements recommended by the presales analyst.
  • Assist in training the organization on supported hardware and software solutions.
  • Provide training, support, and guidance to Systems Engineers on the team.
  • Research and recommend new solutions for sale and support.
  • Engage in ongoing personal skill development through certifications and training.
Requirements
  • Minimum of two days in office weekly.
  • Valid driver's license and clean driving record required.
  • Highly skilled in IT applications and communicating technically with client IT professionals.
  • Advanced working knowledge of Windows Server Operating Systems, Windows Desktop Operating Systems, and Macintosh Operating Systems.
  • Application knowledge of Microsoft Office applications, Citrix, ASP Modeling, and Terminal Services Environment.
  • Ability to effectively communicate verbally and in writing to internal and external customers, peers, and supervisors.
  • Ability to work successfully in a team or independent business environment.
  • Ability to focus on high customer satisfaction levels as a mode of normal operation and possess effective follow-up and closing out of problems.
  • A balance of technical and people skills and demonstrated consultative selling approach experience.
  • A personal style that is proactive and self-motivated.
Education and Experience
  • BA/BS or Technical College Degree is strongly preferred.
  • MCSE, MCP, or CDIA+ certifications preferred.
  • Requires 2 to 4 years of technical sales support and/or industry-related experience with verifiable, successful hardware, software, and solution performance history.
Work Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High energy position dealing with clients on a daily basis.
  • Must be able to have own transportation and be able to drive for this position.
  • Ability to lift 40 pounds.
Why Work for Us?
  • Top Workplace
  • Career Advancement
  • Employer Paid Life Insurance and Disability
  • Paid Time Off, Volunteer Time, Holidays, Bereavement, and Parental Leave
  • Benefits Package including FSA, Medical, Dental, and Vision
  • 401K with Employer Match
  • Tuition Reimbursement


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