Amazon Connect System Administrator
4 weeks ago
We are seeking a skilled Telephony and IVR expert to join our Amazon Connect team at Vigna Solutions Inc.
Job Title: Amazon Connect System Administrator
Location: Remote (with possible onsite requirements)
Duration: 12+ months with possible extension
Job Description:
We require a resource with experience in Amazon Connect and Telephony/IVR. This is a system administrator type role, and the successful candidate will be responsible for:
- Managing Amazon Connect systems
- Configuring and troubleshooting IVR settings
- Reading and interpreting Visio call flow diagrams
- Adding and changing Quick Connects
- Reading and interpreting Contact Flows
- Adding and changing Dynamo DB records
- Providing basic PC skills and troubleshooting audio setting issues
Requirements:
- Amazon Connect experience
- Ability to read and interpret Visio call flow diagrams
- Ability to add and change Quick Connects
- Ability to read and interpret Contact Flows
- Ability to add and change Dynamo DB records
- Basic PC skills
- Ability to troubleshoot audio setting issues
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