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Client Relationship Manager

2 months ago

Smithtown, New York, United States Arrow Security Full time
Job Overview

Position Summary

The Client Relationship Manager position focuses on building and maintaining strong relationships with clients, facilitating appointments for the Business Development Manager, identifying potential client interests, and ensuring inclusion on the client's RFP list. This role requires setting and achieving daily, weekly, and monthly objectives, tracked through our CRM system, HubSpot. A successful Client Relationship Manager will demonstrate a commitment to surpassing performance targets and possess a thorough understanding of the sales process, particularly the Arrow value proposition.

Key Responsibilities

  • Grasping the Arrow Security value proposition
  • Engaging potential clients from CRM leads
  • Distributing promotional materials via email
  • Incorporating potential clients into upcoming RFPs
  • Responding to inquiries from prospective clients
  • Conducting regular follow-ups with leads
  • Addressing basic service inquiries
  • Coordinating meetings between clients and Arrow Sales Professionals
  • Maintaining comprehensive CRM records of interactions
  • Reaching out to unresponsive prospects
  • Gathering and sharing client feedback
  • Collaborating with the Sales Team
  • Managing RFPs and assisting in decision-making
  • Conducting a minimum of 40 client interactions daily, securing 5 appointments weekly, and submitting 1 RFP or proposal weekly

Essential Skills and Qualifications

  • Strong communication skills
  • Proficiency in Microsoft Office & Outlook
  • Experience with CRM tools like HubSpot
  • Able to meet deadlines and manage multiple tasks
  • Proactive in identifying opportunities
  • Excellent listening and attention to detail
  • Professional telephone etiquette
  • Persuasive and professional demeanor
  • Results-oriented with a positive attitude
  • Dedication to exceptional customer service
  • Ability to engage with decision-makers
  • Accurate sales record maintenance

Competencies

  • Proficient in critical thinking, problem-solving, and decision-making
  • Effective multitasking and prioritization skills
  • Detail-oriented and organized
  • Excellent verbal, written, and interpersonal communication abilities
  • Adaptable and eager to learn new skills
  • Self-motivated and collaborative with a strong work ethic
  • Commitment to delivering outstanding customer service
  • Ability to communicate effectively with decision-makers

Work Environment

  • Ability to work on a computer for extended periods
  • Remote work options available
  • Typical office environment
  • Willingness to work additional hours if necessary

Minimum Requirements

  • HSD/GED qualification
  • Previous experience as an Appointment Setter, Sales Representative, or similar role preferred

Founded in 1985, Arrow Security is dedicated to providing exceptional security services. As a leading Super Regional security firm, we offer extensive resources, technology, and oversight to ensure a superior security program, along with the agility to respond promptly and deliver outstanding service to both clients and employees. Our commitment to supporting our Officers reflects our dedication to our Clients.

Arrow Security is an equal opportunity employer committed to promoting diversity and inclusion in the workplace, prohibiting any form of discrimination as mandated by law.

If you require accommodations due to a disability during the application process, please reach out to Arrow Security Human Resources for assistance.