Head of Mortgage Fulfillment Operations

2 months ago


Maitland, Florida, United States Digital Risk Full time

Digital Risk is a prominent provider of Mortgage Solutions in the United States, renowned for its innovative technology and high-performance services tailored for clients. With a robust workforce exceeding 1,500 professionals, we stand as one of the leading mortgage outsourcing firms in the nation.

We are on the lookout for a Senior Vice President of Mortgage Operations to become a vital part of our organization. This position entails managing all facets of mortgage fulfillment, encompassing processing, underwriting, and closing activities. The successful candidate will exhibit dynamic leadership qualities, coupled with a strong commitment to operational excellence and customer satisfaction.

Key Responsibilities:

  • Lead and oversee the mortgage operations team
  • Formulate strategies aimed at enhancing efficiency and improving customer experience
  • Ensure adherence to all regulatory standards
  • Collaborate with executive management to establish departmental objectives
  • Monitor performance metrics and evaluate against key performance indicators (KPIs)
  • Develop and implement training programs and mentorship initiatives
  • Foster a culture of continuous improvement and teamwork
  • Address escalations and manage complex loan scenarios
  • Coordinate with other departments to guarantee smooth operations

Requirements:

  • Over 10 years of experience in mortgage fulfillment operations
  • At least 2 years in a strategic or advisory capacity
  • Exceptional analytical and communication abilities
  • Willingness to travel up to 25%
  • Possess an executive presence

Equal Employment Opportunity

Digital Risk is an equal opportunity employer dedicated to fostering diversity within the workforce. We encourage applicants from all backgrounds and do not discriminate based on race, color, religion, gender, or disability.



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