NOAM Workforce Management System Support Specialist

3 weeks ago

Cleveland, Ohio, United States The Sherwin-Williams Company Full time
Job Summary

The NOAM Workforce Management System Support Specialist plays a crucial role in ensuring the seamless operation and peak performance of the UKG Pro WFM solution. This position collaborates with the WFM Senior System Administrator to configure and maintain the system, guaranteeing its efficient functioning and minimal downtime.

Key Responsibilities
  • Collaborate with the WFM Senior System Administrator to provide basic support for the UKG Pro WFM solution, analyzing user stories, developing system design, and creating system process improvements.
  • Support the team in configuration, setup, and updating of applications, gathering helpful sources of data for internal department planning and activities, and identifying business impacts needed for configuration.
  • Configure UKG Pro WFM system settings, features, and functionality in accordance with acceptance criteria and definitions of done, organizing requirements in support of loading data into established tables, fields, and system databases.
  • Support the WFM Senior Systems Admin in timely resolution of all support tickets, troubleshooting UKG Pro system issues, resolving inquiries effectively, and setting up user access.
  • Partner with all Workforce Management teams to pinpoint opportunities for system optimization and streamline processes, researching and providing suggestions for changes in applications development, maintenance, and system standards.
  • Execute test programs to ensure system functionality and best practices, learning and following governance standards and processes for data input, structures, and storage mechanisms.
  • Monitor system performance, conduct routine audits, and uphold data integrity and compliance with relevant regulations within the UKG Pro WFM system.
  • Participate in conversations with cross-functional technical teams within the organization to ensure the integration and interoperability of enterprise-wide systems.
  • Assist with coordination between the Enterprise-wide Applications team, client stakeholders, and external vendors to understand the requirements and provide necessary support for enterprise-wide applications.
Requirements
  • Formal Education: Bachelor's degree in Computer Science or Information Technology, or at least 2 years of experience in enterprise-wide software support.
  • Preferred: Certifications in ITIL, Microsoft, and/or Oracle, project management certification or designation.
  • Skills & Experience: 0-2 years of experience in enterprise-wide software support with basic knowledge of software development methodologies, basic knowledge of enterprise-wide applications and software platforms, familiarity with software-as-a-service (SaaS) and enterprise-wide systems, understanding of security designs and principles to technology-based business solutions, basic knowledge of database management and maintenance, ability to develop basic queries using query and reporting tools, understanding of data management best practices and quality control processes, proficient analytical and problem-solving skills, good communication and interpersonal skills, and ability to collaborate with cross-functional teams and external vendors.

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