Insurance Customer Service Specialist

4 days ago


Lima, Ohio, United States Kesner Insurance Agency, Inc Full time
Job Overview
Kesner Insurance Agency, Inc is a growing insurance agency seeking an experienced and detail-oriented Insurance Customer Service Specialist. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, building strong relationships, and driving business growth. Our agency prides itself on its excellent culture and strong team dynamic.

Estimated Salary: $45,000 - $60,000 per year
The successful candidate will have the opportunity to earn a competitive salary, plus commission and bonus opportunities, in a fast-paced and dynamic work environment. We offer paid time off (PTO), disability insurance, hands-on training, and a retirement plan.

Key Responsibilities:
  • Developing insurance quotes, shopping renewals, and issuing insurance documents as requested.
  • Fostering strong relationships with clients to ensure client retention.
  • Responding to queries, problem solving, and following up with clients to ensure satisfaction.
  • Obtaining and ensuring current and accurate information and documenting it per agency standards.
  • Interacting with customers in a professional manner in all communication, via telephone, email, and face-to-face.

Requirements:
  • A valid Property & Casualty License or ability to obtain one within a specified timeframe.
  • Basic computer and technology proficiency, including Microsoft Office Suite.
  • Great attention to detail with the ability to prioritize and multitask.
  • Excellent written and verbal communication skills.
  • A team player who is self-motivated and driven to succeed.


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