Customer Support Specialist

5 days ago


Lima, Ohio, United States Takeda Pharmaceutical Company Ltd Full time
Job Overview

We are searching for a skilled Customer Support Specialist to join our team at BioLife in Lima, OH. As a Customer Support Specialist, you will provide exceptional service to our donors while ensuring their safety and the safety of our team.

In this role, you will answer phones, greet and focus on our donors, and perform phlebotomy to support plasma center operations. You will also screen new and repeat donors, take and record vital signs and finger stick results, and use our Donor Information System to prepare donor charts and maintain accurate records.

The ideal candidate will have high school diploma or equivalent, with 1+ years of experience working in a customer or patient-facing role. You must be able to walk and/or stand for the entire work shift and work evenings, weekends, and holidays. Fine motor coordination, depth perception, and ability to hear equipment from a distance are also required.

As a member of our team, you will be supported by our comprehensive benefits program, including medical/dental/vision insurance, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, tuition reimbursement, paid volunteer time off, company holidays, and well-being benefits.

Our estimated starting hourly wage is $16.00, which reflects the actual starting rate for this position. U.S. based employees may be eligible for additional incentives.



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