Service Resolution Specialist

3 days ago


Oklahoma City, Oklahoma, United States Furniture Care Protection Full time
About the RoleFurniture Care Protection has an exciting opportunity for a Service Resolution Specialist. As a key member of our team, you will play a vital role in delivering exceptional customer experiences through effective issue resolution. With an estimated salary of $48,000 per year, this position offers a competitive compensation package and opportunities for career advancement.

We are seeking a highly skilled and motivated individual who can provide top-notch support to our clients. The successful candidate will have excellent problem-solving skills, a strong attention to detail, and the ability to work effectively in a fast-paced environment.

In this role, you will be responsible for troubleshooting and resolving service issues and concerns, documenting and updating claim records, and developing and maintaining a knowledge base of the services and guidelines. If you are a team player with excellent communication skills and a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities
  • Troubleshoot and resolve service issues and concerns
  • Document and update claim records based on interactions
  • Develop and maintain a knowledge base of the services and guidelines
  • Provide information about the services and guidelines


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