Service Coordinator Specialist

4 days ago


Oklahoma City, Oklahoma, United States Midstate Restaurant Service Inc. Full time

We are seeking a skilled Service Coordinator Specialist to join our team at Midstate Restaurant Services Inc. in Oklahoma.

This role is crucial in ensuring the efficient handling of service requests from our customers and dispatching our expert technicians. The ideal candidate will thrive in a fast-paced environment, demonstrate excellent communication skills, and maintain a positive attitude.

Key Responsibilities:

  • Schedule Service Appointments: Handle incoming customer calls and voicemails efficiently.
  • Respond to Customer Emails: Arrange service visits and ensure accurate details are recorded.
  • Collect Essential Information: Gather location and service issue details from customers and communicate them to assigned technicians.
  • Prioritize and Schedule Requests: Balance urgent needs with pre-planned maintenance and appointments.
  • Dispatch Technicians: Ensure smooth and timely service delivery by dispatching technicians to scheduled jobs.
  • Assist Technicians: Receive status updates, provide job details, and address urgent concerns.
  • Proactively Address Customer Issues: Manage customer expectations by providing clear communication about service timeframes and potential delays.
  • Communicate Effectively: Answer customer questions, address concerns, and resolve issues professionally.
  • Maintain Digital Records: Update customer interactions, service requests, and job statuses in the company's dispatch system.

Estimated Salary: $45,000 - $60,000 per year, depending on experience and qualifications.



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