Senior Dispute Resolution Specialist

4 weeks ago


Oklahoma City, Oklahoma, United States Love's Travel Stops & Country Stores Full time
Job Summary

We are seeking a highly skilled Senior Dispute Resolution Specialist to join our team. As a key member of our Accounting and Finance department, you will be responsible for ensuring that all disputes escalated to our Operations Accounting team are received and responded to in a timely fashion.

This role involves working closely with the Disputes team to provide direct support and initial oversight, as well as acting as an escalation point for complex fleet card fraud cases. You will also be responsible for actively monitoring and administering Kount Mobile Fraud Dispute tool to mitigate future fraud activities.

Key Responsibilities
  • Resolving disputes and escalating complex cases to ensure efficient resolution
  • Providing direct support and oversight to team members on day-to-day basis
  • Acting as an escalation point for complex fleet card fraud cases
  • Monitoring and administering Kount Mobile Fraud Dispute tool
Requirements

To be successful in this role, you will need:

  • A Bachelor's degree in a Business, Accounting, or Finance field
  • 1-3 years of experience in accounting or customer service
  • Excellent communication and problem-solving skills
Salary and Benefits

The estimated salary for this role is $65,000 - $80,000 per year, depending on experience. We offer a comprehensive benefits package, including paid time off, flexible scheduling, and opportunities for career development.

About Us

Lovely Travel Stops & Country Stores has been fueling customers' journeys since 1964. We are a family-owned and operated business with over 40,000 team members in North America and Europe. Our core business is travel stops and convenience stores with over 630 locations in 42 states.



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