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Team Lead

2 months ago

Columbus, Ohio, United States Jenis Splendid Ice Creams LLC. Full time
Job Opportunity at Jeni's Splendid Ice Creams LLC.

About the Role:

We are seeking a highly motivated and experienced Team Lead to join our team at Jeni's Splendid Ice Creams LLC. As a Team Lead, you will be responsible for leading shifts, managing inventory, and providing exceptional customer service.

Key Responsibilities:

  • Lead Shifts: Supervise and manage a team of ice cream shop employees during peak hours, ensuring seamless customer service and efficient operations.
  • Inventory Management: Monitor and manage inventory levels, including ice cream flavors, toppings, and supplies, to ensure optimal stock levels and minimize waste.
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, resolving issues, and ensuring a positive experience for all customers.
  • Team Management: Train, develop, and motivate team members to achieve sales goals, improve customer satisfaction, and maintain a positive work environment.
  • Store Maintenance: Maintain a clean and organized store environment, adhering to health and safety standards, and ensuring compliance with company policies and procedures.

Requirements:

  • Leadership Experience: Proven leadership experience in a fast-paced retail or food service environment.
  • Customer Service Skills: Excellent customer service skills, with the ability to handle customer complaints and issues in a professional and courteous manner.
  • Inventory Management: Strong inventory management skills, with the ability to monitor and manage inventory levels effectively.
  • Team Management: Ability to train, develop, and motivate team members to achieve sales goals and improve customer satisfaction.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with team members, customers, and management.

What We Offer:

  • Competitive Compensation: Competitive hourly rate and opportunities for advancement.
  • Benefits: Comprehensive benefits package, including health insurance, paid time off, and retirement plan.
  • Professional Development: Opportunities for professional development and growth within the company.