Overnight Operations Specialist
1 week ago
About the Role
">We are seeking an experienced Night Auditor to join our team at the Hard Rock Hotel San Diego. As a Night Auditor, you will be responsible for managing front desk operations during the overnight shift, preparing and processing reports, and providing exceptional customer service to guests.
Duties and Responsibilities:
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- Manage front desk operations during the overnight shift, including registration, check-in, and check-out procedures
- Prepare and process night audit summaries and guest history records
- Resolve guest complaints and issues in a professional and courteous manner
- Provide exceptional customer service to guests, responding promptly to their needs and requests
- Maintain accurate records and reports, including financial transactions and guest history
Requirements:
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- At least 1 year of progressive experience in a hotel or related field
- High School diploma or equivalent required; college coursework in a related field preferred
- Previous supervisory responsibility preferred
- Ability to work independently and with minimal supervision
- Knowledge of accounting principles and basic arithmetic functions
- Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software
- Excellent communication and problem-solving skills
- Ability to maintain composure and objectivity under pressure
- Availability to work a variety of shifts, including evenings, nights, and weekends
Compensation: Estimated salary: $22.50 per hour
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