Overnight Operations Specialist

1 week ago


San Diego, California, United States Hard Rock Hotel San Diego Full time

About the Role

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We are seeking an experienced Night Auditor to join our team at the Hard Rock Hotel San Diego. As a Night Auditor, you will be responsible for managing front desk operations during the overnight shift, preparing and processing reports, and providing exceptional customer service to guests.

Duties and Responsibilities:

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  • Manage front desk operations during the overnight shift, including registration, check-in, and check-out procedures
  • Prepare and process night audit summaries and guest history records
  • Resolve guest complaints and issues in a professional and courteous manner
  • Provide exceptional customer service to guests, responding promptly to their needs and requests
  • Maintain accurate records and reports, including financial transactions and guest history
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Requirements:

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  • At least 1 year of progressive experience in a hotel or related field
  • High School diploma or equivalent required; college coursework in a related field preferred
  • Previous supervisory responsibility preferred
  • Ability to work independently and with minimal supervision
  • Knowledge of accounting principles and basic arithmetic functions
  • Proficiency in Windows operating systems, company-approved spreadsheets, and word processing software
  • Excellent communication and problem-solving skills
  • Ability to maintain composure and objectivity under pressure
  • Availability to work a variety of shifts, including evenings, nights, and weekends
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Compensation: Estimated salary: $22.50 per hour



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