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Customer Service Representative

1 month ago

Morgan Hill, California, United States Shoe Palace Full time

Customer Service Role Overview

We are seeking a skilled and enthusiastic Customer Service Representative to join our team at Shoe Palace. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their satisfaction, and building strong relationships with them.

Responsibilities:

* Manage large volumes of customer inquiries and resolve issues in a timely and professional manner
* Identify and assess customer needs to achieve satisfaction
* Build sustainable relationships of trust through open and interactive communication
* Handle complaints, provide appropriate solutions, and follow up
* Maintain accurate records of customer interactions and process customer accounts

Requirements:

* High School Diploma or higher
* Proven customer support experience
* Excellent communication and interpersonal skills
* Ability to work under pressure and meet deadlines

What We Offer:

* Competitive pay and benefits
* A dynamic and supportive team environment
* Opportunities for growth and professional development

About Shoe Palace:

Shoe Palace is a leading athletic footwear and apparel retail chain in the United States. We are committed to providing exceptional customer service and creating a positive shopping experience for our customers.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.