Floor Staff Representative

3 weeks ago


El Cajon, California, United States Regal Entertainment Full time

Job Summary:

Floor Staff team members are responsible for providing exceptional service to our guests. They are classified based on individual theatre needs and employee availability, and may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Key Responsibilities:

  • Ensure our guests receive exceptional service
  • Act as a representative of Regal in a way that is consistent with our mission statement and policies
  • Handle emergency situations when called upon to do so
  • Perform general cleaning duties
  • Comply with our company dress code

Concession Duties:

  • Operate the POS system, including handling cash, credit cards, and concession stock inventory
  • Upsell and suggest Premium Viewing Experience options
  • Ensure tickets are sold in accordance with the MPAA rating system and company policy
  • Promote the Regal Crown Club program
  • Operate, prepare, and clean concession-related equipment

Usher Duties:

  • Tear tickets, collect and deposit stubs, and direct patrons to their auditoriums
  • Inspect backpacks and packages when applicable
  • Manage crowd control and assist guests in finding seats
  • Enforce the MPAA rating system
  • Conduct in-theatre inspections to monitor picture and sound quality

Requirements:

  • Completion of cast certification program as a cast member and box office cashier or progress towards completion
  • Regal Responsible Beverage Server training on Regal Online University
  • Good public speaking, listening, and communication skills
  • Ability to perform calculations with speed and accuracy
  • Ability to identify problems, gather relevant data, and take action

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.

The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl, and may occasionally be required to lift up to 60 pounds.

The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.


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