Senior Customer Success Manager
1 week ago
At CDK Global, we're seeking a highly skilled Sr. Customer Success Manager to join our team. As a key member of our organization, you will be responsible for driving customer success and growth through strategic account management, relationship building, and solution implementation.
Key Responsibilities:- Develop and execute customized account plans to drive customer growth and retention
- Build and maintain strong relationships with key stakeholders, including dealership management and sales teams
- Provide expert guidance on CDK solutions, identifying opportunities for improvement and implementing strategic solutions
- Collaborate with cross-functional teams to drive business growth and customer satisfaction
- Conduct regular business reviews and provide actionable insights to drive customer success
- Minimum 5 years of experience in client services, marketing, or sales, with a focus on B2B or outside sales/account management
- Proven track record of driving customer growth and retention through strategic account management
- Strong knowledge of CDK applications, business strategy, and the automotive industry
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders
- Ability to travel to client sites as needed
- Experience working with CDK's org structure, solutions, implementation, and service models
- SaaS experience preferred, but not required
- Knowledge of automotive areas, dealership workflows, and technology industries
- Competitive compensation package, including annual performance bonus and benefits
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
CDK Global is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability, or any other category protected by law.
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Senior Customer Success Manager
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