Service Excellence Ambassador

2 days ago


Savannah, Georgia, United States MCI Careers Full time

About the Job:

This is an excellent opportunity to join a dynamic team and develop your skills in customer service and relationship building. You will be working with a variety of clients, responding to their inquiries, and resolving any issues that may arise. If you have a passion for delivering exceptional customer experiences and are looking for a challenging role, we encourage you to apply.

Responsibilities:

  • Handle customer inquiries via phone, email, or chat
  • Provide solutions to customer issues and concerns
  • Upsell/cross-sell products and services to customers
  • Meet or exceed productivity and quality targets
  • Participate in training programs to improve skills and knowledge

Requirements:

  • High school diploma or equivalent required
  • 1+ year of customer service experience preferred
  • Excellent communication and problem-solving skills
  • Able to work in a fast-paced environment
  • Availability to work flexible hours, including evenings and weekends

Working at MCI Careers:

We are a company that values diversity, equity, and inclusion. Our goal is to create a workplace where everyone feels valued and supported. We offer a range of benefits and programs to support our employees' well-being, including mental health resources, employee assistance programs, and more.



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