Service Excellence Ambassador
2 days ago
About the Job:
This is an excellent opportunity to join a dynamic team and develop your skills in customer service and relationship building. You will be working with a variety of clients, responding to their inquiries, and resolving any issues that may arise. If you have a passion for delivering exceptional customer experiences and are looking for a challenging role, we encourage you to apply.
Responsibilities:
- Handle customer inquiries via phone, email, or chat
- Provide solutions to customer issues and concerns
- Upsell/cross-sell products and services to customers
- Meet or exceed productivity and quality targets
- Participate in training programs to improve skills and knowledge
Requirements:
- High school diploma or equivalent required
- 1+ year of customer service experience preferred
- Excellent communication and problem-solving skills
- Able to work in a fast-paced environment
- Availability to work flexible hours, including evenings and weekends
Working at MCI Careers:
We are a company that values diversity, equity, and inclusion. Our goal is to create a workplace where everyone feels valued and supported. We offer a range of benefits and programs to support our employees' well-being, including mental health resources, employee assistance programs, and more.
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