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Senior Collections Specialist
2 months ago
POSITION OVERVIEW
The Senior Collections Specialist is a pivotal role within the Community Services Department, serving as the authority on best practices and regulatory standards in county collections. This position entails executing a range of intricate financial responsibilities, leveraging specialized expertise in financial documentation and systems. The incumbent will strategize, organize, and oversee the collection of funds owed by individuals, employing independent judgment and discretion to ensure the fulfillment of these financial obligations.
Washington County Community Services is dedicated to valuing diverse experiences, perspectives, and identities. We strive to cultivate an equitable and inclusive workplace where all differences are acknowledged and appreciated. We believe that diversity enhances our operations and enables us to provide effective services to our employees and the community. This role supports a hybrid work environment.
REQUIRED EXPERIENCE- A minimum of three years in government, human services, or medical collections.
- Proven experience in a leadership capacity, acting as a subject matter expert in collections.
- Background in developing processes aimed at enhancing workflow, internal controls, and cost efficiency.
- Ability to work collaboratively within a diverse team, fostering an inclusive and respectful work culture.
Candidates will be evaluated based on their training and experience as detailed in the application materials. The highest-scoring applicants will be forwarded for further consideration.
WORK SCHEDULEStandard hours are from 8:00 a.m. to 4:30 p.m., Monday through Friday. Work schedules and locations may be adjusted based on departmental needs.
COMPENSATIONThe anticipated hiring rate is $43.30 per hour.
E-VERIFY PARTICIPATIONWashington County participates in the federal E-Verify program, confirming work authorization for new employees.
JOB SUMMARY
The Senior Collections Specialist leads the development and coordination of countywide collections strategies, managing complex cases, preparing financial reports, and ensuring the collection of debts owed to the County.
EMPLOYMENT REQUIREMENTS
MINIMUM QUALIFICATIONS: An Associate's Degree in accounting, business, administration, public administration, or a related field, along with four years of collections experience, including at least one year in County collections, or equivalent experience.
CORE COMPETENCIES: Essential traits for successful job performance include:
- Commitment to a welcoming and respectful workplace that promotes diversity.
- Ability to provide equitable service to all community members.
- Knowledge of laws governing collections and ability to work with legal representatives.
- Proficiency in accounting software and the capacity to train others.
- Strong negotiation skills and the ability to maintain professionalism in challenging situations.
KEY RESPONSIBILITIES
As the lead collections agent, responsibilities include:
- Reviewing databases for outstanding debts and determining appropriate collection actions.
- Initiating contact with debtors to negotiate repayment agreements.
- Acting as a liaison between County departments and debtors to resolve discrepancies.
- Preparing and dispatching correspondence to individuals unreachable by phone.
- Managing emotionally charged cases with sensitivity and professionalism.
- Maintaining accurate records of collections activities and coordinating with various agencies.
Additionally, the role involves:
- Evaluating unpaid accounts and initiating legal actions as necessary.
- Developing and revising collections policies to ensure compliance with regulations.
- Leading the Collections Unit, assigning tasks, and overseeing compliance with laws.
- Preparing statistical reports on collections performance and liaising with external agencies.
WORK ENVIRONMENT
The role is primarily sedentary, performed in an office setting. Occasional lifting of up to 25 pounds may be required. Frequent interruptions and pressure from deadlines are part of the work environment. Reliable transportation is necessary for business-related travel.
This job description outlines the essential functions and responsibilities of the position. It is not intended to be an exhaustive list of all duties and skills required. Washington County reserves the right to modify this job description at any time.
